Delayed cruise; missed return flight

leylandsunaddict

getmore4less wrote: »

Start with ATOL protections

A cruise is a package holiday so covered by the regulations even if no flight added.

If booking is UK make a claim using those regulations.

Atol has nothing to do with a cruise.

TELLIT01

getmore4less wrote: »

Start with ATOL protections

A cruise is a package holiday so covered by the regulations even if no flight added.

If booking is UK make a claim using those regulations.

Surely not. ATOL is Air Tour Operator Licence so how could a cruise be covered by the rules if a flight wasn't included?

leylandsunaddict

TELLIT01 wrote: »

Surely not. ATOL is Air Tour Operator Licence so how could a cruise be covered by the rules if a flight wasn't included?

Actually it's Air Travel Organiser's Licence, but the end result is the same. Nothing to do with cruises.

twopenny

Their ATOL number is T7311 but it is there in the event a company goes bust while you are on holiday.
Their terms and conditions - "We accept no liability in relation to any contract you enter into or for any travel arrangements or other services you purchase"
You're problem is that Flights and Packages is an agent only who booked the elements of the holiday for you. You're looking at two things. First did you contact the agent and ask them to arrange flights? Second the fault is with the cruise company persumably it was them who held you on board so you couldn't connect with your flight.
In FnB's T&C's ".When making your booking we will arrange for you to enter into a contract with the applicable Supplier"
You're contract in this case was with the ship. You need to look at the cruise lines T&C's as that seems to be who the contract is with if I read it right and the ship that delayed your departure.

"As agent, we accept no responsibility for the actual provision of the Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions."
This is a problem with using online OTA's. They only do the booking. They aren't responsible for any part of the holiday. That's why they can offer good prices.
Now you can say that the company F'P did not book the flights late enough to allow for any delay but it would be very hard work sorting that out. Might be worth looking at the times allowed etc.
But it still comes back to the fact that if as you said it was the ship that delayed your departure that's where the fault lies.

leylandsunaddict

You're contract in this case was with the ship

It's highly unlikely that F&P booked direct with cruise line. Agents have suppliers to fulfill their bookings. Usually budget flights are the only things they book direct.

They may be responsible, depending on how they fulfilled the OPs booking. Unfortunately the OP hasn't been back to answer any questions.

Alan_Bowen

Agents can say all they like in their booking conditions, but since July 2018 if the agent sells the flight and cruise together it is a package and will be protected by an ATOL Certificate. It would have made sense to contact the agent and get them to rebook but provided the costs paid for alternative flights were reasonable, there is no reason why Flights and Packages should not be made to pay them.

Westin

Will the OP ever return I wonder?

Murphy_The_Cat

Westin wrote: »

Will the OP ever return I wonder?

Yet another Hellfire poster :cool:

JosieLou

Hi

Can you advise when this happened to you, we returned from the Magnifica this Sunday & had exactly the same problem, they have tried to tell us that this is an isolated incident bit we are aware that our isn't.
Thankfully they sorted out flights but wet had a 36 hope delay in getting home.

Thanks

travellerboy

OP - Recommend you contact ATOL (0333 103 6350) and discuss your problem with them.