Resolver- not really useful for claiming

hotpot1000

I don't see why Resolver has been suggested by MSE for PPI.
I used it and waited weeks for when it said I could escalate to the Ombudsman even though I received a letter from the bank weeks before.

On downloading the case from Resolver it says documents I uploaded were not sent to the Bank. What is the point, when I attach a copy of the agreement for PPI , that Resolver does not pass it on?

This is just a waste of time, luckily I read advice on the Forum which said to apply directly to the Ombudsman.

[Deleted User]

hotpot1000 wrote: »

I don't see why Resolver has been suggested by MSE for PPI.

It gives them access to your data.

Good for them, but of little benefit to the customer.

SonOf

I don't see why Resolver has been suggested by MSE for PPI.

It makes money as they sell the data of people using it on an aggregate basis.

hotpot1000

Oh I'm disappointed SonOf