Are HP being rude or is it me?

mrcow

indiegirl wrote: »

Thanks for your responses. Thank you also for belittling me.

!!!!!!

I give up!

superscaper

I didn't read HP's response as condescending. I thought they answered your specific question factually and succinctly. Doesn't make it condescending just because it isn't the answer you wanted. They're absolutely right about it being industry practice, there's lots of places you can order things that aren't currently in stock.

They explained why it was delayed, they told you why it was their procedure to sell out of stock, then they apologised for the delay. Where was the condescension in that?

indiegirl_2

I must admit, I have found the whole experience quite frustrating. Perhaps it was my misreading of an email; but despite answering my questions I would've hoped for the wording to be, I don't know... more professional. That is my interpretation - but I didn't expect to get flamed for it!

Yes, it's not the answer I wanted, but that's life. The item is cancelled and there's no harm done. I will source it from elsewhere, and remember that as long as my questions are answered; then I should have no complaints!

mrcow

indiegirl wrote: »

Yes, it's not the answer I wanted, but that's life. The item is cancelled and there's no harm done. I will source it from elsewhere, and remember that as long as my questions are answered; then I should have no complaints!

Out of interest, what was the item? (only if you wish to say.....if you need help finding discount codes etc. then I'm sure people would help.....it's a pet hobby of mine ).

grannybroon

I order on line stuff. If delivery not then what I require or within tight scale I either have to bit bullet and buy elsewhere or get next day or 3 day delivery. Not the site's fault I think that stocks out. Always an online ordering thing which I prepare for!

GB

Labman_2

indiegirl wrote: »

I must admit, I have found the whole experience quite frustrating. Perhaps it was my misreading of an email; but despite answering my questions I would've hoped for the wording to be, I don't know... more professional. That is my interpretation - but I didn't expect to get flamed for it!

Yes, it's not the answer I wanted, but that's life. The item is cancelled and there's no harm done. I will source it from elsewhere, and remember that as long as my questions are answered; then I should have no complaints!

Your original question was:- Are HP being rude or is it me?

The consensus is it's you!....no biggie....you asked the question. Can I ask the question 'You're not a newbie/noobie so why no thanks for anyone?...is just because people disagree with your point of view?

IvanOpinion

indiegirl wrote: »

I must admit, I have found the whole experience quite frustrating. Perhaps it was my misreading of an email; but despite answering my questions I would've hoped for the wording to be, I don't know... more professional. That is my interpretation - but I didn't expect to get flamed for it!

I don;t think anybody flamed you, just tried answering the question. There has always been a problem with the written word versus the spoken word .. it is hard to ascertain 'how' someone meant the words to be spoken ... people often look for hidden meaning, and try to read between lines for messages that do not exist ... if you look hard enough then you can 'manufacture' whatever messge you want. Unless someone is overtly being an ignoranus then I suggest you should always give the benefit of the doubt.

I have worked in call centres (IT side, not an operator) and these guys are generally under pressure to resolve as many issues as possible, especially if queues are building .. i.e. get the person on the phone, listen to their problem, resolve it as best as possible and then get them back off the phone again. If a call centre starts annoying me the one thing I do is keep their person on the phone, because that annoys them the most.

Similar for emails. They really do not have a lot of time for nicities and general chit-chat, they can only do limited research and give you answers. They also have to be very careful about what they say, which is why responses are often brief .. the reason for this is that if they say too much then the 'legal' department needs to be involved to ensure that they have not said something that they can not back up .. hence why responses are often typically vague. This is not a sign of rudeness simply a sign that they have no more information to give.

This unfortunately is the sort of society we have built for ourselves over the years .. we are finding it more and more difficult to handle trivia .. we expect everything to be presented to us on a plate when we click our fingers. unfortunately while companies will always try to do their best sometimes this is just not possible.

If you want an honest opinion, I think your original email was overly hostile and I think you have expected a similar response back ... busy professional call centres do not have time to deal with 'emotion' they simply respond to questions. Their response was/is exactly what I would expect .. even if you had have written the most nicey-nice email, i think you would probably have got a very similar response.

Ivan