RCIB insurance charged me £200 for changes which online cost me £10

Chloe_Bamboulis

Absolutely inefficient and fraudulent.
(Charged over £200 on phone for changes which online cost me £10..then they would not let me buy it online because they had already given me their quote!)
They let you buy insurance telling you that it is not valid until they call you. Then they do not call you. I was trying to get through to them for a week but every time I called it just kept ringing until it would ring out. When I finally called another number and got through to a switch phone, she was very rude and until I actually raised my voice she was completely reluctant to help me. She finally put a message through to a manager to urgently call me back so that I would finally get my insurance. Then he told me to make a couple of changes because I had made a mistake. He charged me over 200 pounds for the new premium with the changes I had made. I declined and went online to find alternative insurance only to find that the same changes online made my premium go up £10!! Not £200!!!
So when they speak to you on the phone they overcharge you! (£190)
I tried to buy the same insurance with the new quote and they said that I could not have it because I was ‘manipulating data to get a better price’!!! which of course is ridiculous because I added a couple of things making the price go up not down!
When I said that I would complain about the company the person refused to give me his name and he put the phone down on me!!
Any advice or similar experiences with this company?

[Deleted User]

Chloe_Bamboulis wrote: »

Any advice ?

Post on a more relevant discussion board?

(This is the PPI board).

foxtrotoscar_2

Advice? Never use your real name as your username.

SonOf

I declined and went online to find alternative insurance only to find that the same changes online made my premium go up £10!! Not £200!!!

ahh. so, its not like for like. You are comparing pricing of year one discounting with pricing on an existing policy without year one discounting.

I tried to buy the same insurance with the new quote and they said that I could not have it because I was ‘manipulating data to get a better price’!!! which of course is ridiculous because I added a couple of things making the price go up not down!

A lot of providers have anti-fraud software that compares what you input on comparison sites and logs changes you make between quotes. If you edit certain key underwriting questions, the premiums usually rise or even decline to cover you. Even if the changes are things that increase the premium anyway. It suggests you are attempting fraud.