Ebay - Argos Click & Collect

surveyqueenuk

Do the staff at Argos open the Click and Collect parcels when they arrive at the store?

The reason I ask is that a buyer has just sent me a picture of the shoes she bought and there is a blue pen mark on one of them. I can say, in all honesty, that this mark was not present when I packed them.

Is there any chance that this could have happened in-store or is she trying to pull a fast one?

I have accepted the return anyway, I'll refund on receipt, but just wondering what on earth has happened.

oldernonethewiser

Not in my experience. Never had an opened parcel when I have picked stuff up.

Inner_Zone

surveyqueenuk wrote: »

Do the staff at Argos open the Click and Collect parcels when they arrive at the store?

The reason I ask is that a buyer has just sent me a picture of the shoes she bought and there is a blue pen mark on one of them. I can say, in all honesty, that this mark was not present when I packed them.

Is there any chance that this could have happened in-store or is she trying to pull a fast one?

I have accepted the return anyway, I'll refund on receipt, but just wondering what on earth has happened.

Not in my experience. No reason too.

soolin

surveyqueenuk wrote: »

Do the staff at Argos open the Click and Collect parcels when they arrive at the store?

The reason I ask is that a buyer has just sent me a picture of the shoes she bought and there is a blue pen mark on one of them. I can say, in all honesty, that this mark was not present when I packed them.

Is there any chance that this could have happened in-store or is she trying to pull a fast one?

I have accepted the return anyway, I'll refund on receipt, but just wondering what on earth has happened.

Absolutely not, they merely handle the parcels. Did the buyer say the item was open on arrival?

dj1471

Sounds very much like she's trying to pull a fast one. Asking for a partial refund by any chance?

surveyqueenuk

Soolin, I have asked her, still waiting to hear back.
dj1471 Asking for a full refund. I have agreed to this, on receipt of the goods.

I realise the onus is on me to pay return postage. Well, that's just the name of the game isn't it. Never mind eh...

mimi1234

The items I have collected via Argos have always been sealed and unopened.