Rights to get car repaired

andystephens

Hi all,

Just have no luck with cars. My other car needed to much doing to it, so at the weekend went and bought a 54 plate golf convertible. Looked all good, needed a couple things cosmetically doing and a service, which I used to haggle down the price. On the receipt he wrote minor repairs and service needed but all was good.

Now the rear passenger window is busted and won’t go up or down. I have to physically pull it up but it still comes down.

As I have only had it a week, is this something I can get the dealer to fix?

Thanks

Andh

bigisi

Yes, less than a week it would almost certainly be deemed to have been there at the point of sale so I'd say you're entitled to it fixing.

Getting that done by a dealer could be a whole different ball game. Did you not try that window before you bought?

ratrace

andystephens wrote: »

Hi all,

Just have no luck with cars. My other car needed to much doing to it, so at the weekend went and bought a 54 plate golf convertible. Looked all good, needed a couple things cosmetically doing and a service, which I used to haggle down the price. On the receipt he wrote minor repairs and service needed but all was good.

Now the rear passenger window is busted and won’t go up or down. I have to physically pull it up but it still comes down.

As I have only had it a week, is this something I can get the dealer to fix?

Thanks

Andh

Not a big job as far as im aware,its most likely the window regulator that has snapped a cable its common on vw's mk4 and 5's i would say £100 - £150 all in supply and fit, i could be wrong as i have never done it on a convertible before but the systomes sound the same as the fronts.



fantastic that you did not go out and buy a new caron pcp just because you older carwas breaking down like many folk do, we dont like paying for repairs every month but will happily pay on a pcp every month its mad, hopefully you get it sorted

alan_d

Was it bought privately or from a dealer?
54 plate seems too old for a dealer, so I assume it was a private sale....
And if so, you have no come-back.
A dealer might offer to repair it.
Sounds like a trivial DIY repair regardless.

foxy-stoat

Next car you buy, test everything before you buy it, air con, windows, stereo etc etc

andystephens

It was a used car dealer. It did work when I got it, so wasn’t one of the things I haggled with. There was some noise but thought that was where the car had been sat for couple of weeks. It was a couple of days later it broke. The dealer saw it was working before I left

motorguy

andystephens wrote: »

It was a used car dealer. It did work when I got it, so wasn’t one of the things I haggled with. There was some noise but thought that was where the car had been sat for couple of weeks. It was a couple of days later it broke. The dealer saw it was working before I left

Fault wasnt present at the time of sale then, so no, i dont think the dealer has any obligation to repair it, particularly given the age of the car.

andystephens

Does that mean I can try get him to do something? Is there any consumer laws or anything I could use?

neilmcl

It's a 15 year old car, it will have things wrong with it or things about to go wrong with it. I think you'd be hard pressed invoking your rights under the Consumer Rights Act on this one for a free repair, particularly as it was noted as requiring minor repairs at the time of sale.

motorguy

Scooby.Doo wrote: »

Now I would read that as he is not going to stand by his responsibilities and pass things off as minor repairs and its down to you.

Dealer cant / wont stand over a 15 year old car for wear and tear shocker....

motorguy

andystephens wrote: »

Does that mean I can try get him to do something? Is there any consumer laws or anything I could use?

You could try him, but the reality is its a 15 year old car with a wear and tear related issue that wasnt present at the time of sale.