easyJet helps credit card fraudsters

HarryV

Just found 6 fraudulent easyJet transactions on my credit card, totalling just under £1,000.

I rang my bank and it was sorted, money refunded and investigation commenced. However I wanted to contact easyJet to find out more....I spoke to a lady called Claire with reference #70238

I gave my name, address, credit card number, and precise details of each booking - the booking reference, date and amount (all on my statement). They asked me the name and address for the BOOKING and, of course, I didn't know it. So I failed the "data protection questions" and they refused to help me further.

I explained if I WAS the fraudster I would know the booking details and anyway why would I be ringing?? I said I had my statement here, I could scan and email my statement, passport, driving licence, ANYTHING to help prove I am the cardholder. They weren't interested and refused to help me as I didn't have the fraudster's booking details!

So I asked them why they didn't have MY billing address on the booking ...

They told me that they DON'T ask for the cardholders name and address when booking, just the passenger's name and address. I have never booked anything online where you don't have to give your billing address, and if it's not 100% correct the payments is rejected.

This means that ANYONE with JUST your card number and security code on the back eg any shop, bar, cafe, restaurant, petrol station where you hand in your card, can memorise the security digits and book lots of flights on easyJet using your card!!

I suggest boycotting them until they sort this appauling level of security out. :mad:

Bloody ridiculous.

PBA

HarryV wrote: »

I gave my name, address, credit card number, and precise details of each booking - the booking reference, date and amount (all on my statement). They asked me the name and address for the BOOKING and, of course, I didn't know it. So I failed the "data protection questions" and they refused to help me further.

May seem odd, but that's spot on correct. You weren't the person making the booking, you even told them that, so they weren't able to tell you anything about it. That's the law, your card isn't a data subject, only people are, so they can't give you someone else's details even if they used your card.

They told me that they DON'T ask for the cardholders name and address when booking, just the passenger's name and address. I have never booked anything online where you don't have to give your billing address, and if it's not 100% correct the payments is rejected.

You'd be surprised. Lots of shops ask for that, but hardly any check it. I've bought stuff numerous times using my address with my parents' cards, or using their address with my cards, never had a problem. Even used UK issued cards with USA addresses, no problem at all, despite sites saying goods can only be delivered to the cardholder address.

This means that ANYONE with JUST your card number and security code on the back eg any shop, bar, cafe, restaurant, petrol station where you hand in your card can memorise the security digits and book lots of flights on easyJet using your card!!

Yep. This would be a pretty foolish thing for a fraudster to do though, as the booking goes through, but then the cardholder reports the fraud, booking gets cancelled, and fraudster gets arrested when they show up to check in for their flight. Even if they manage to fly before the fraud gets spotted, the airline has a record of their name and passport number, which gets recorded and they get arrested the next time they try crossing UK borders.

QQuaver

PBA wrote: »

the airline has a record of their name and passport number, which gets recorded and they get arrested the next time they try crossing UK borders.

Name is probably false name. Passport no? They wouldn't have that.

Better get the bank to investigate this;)

PBA

Passport would have to be presented on check in. Fair enough it could be fake, but would have to be a pretty damn good fake to get past border inspection. Most of the fakes I've seen are pretty good and good enough to get past most people, but not good enough to get past someone who checks passports for a living!

QQuaver

Could've been a photo id if it was within UK.