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Damaged Bed Dilemma
Rowlieroli
Posts: 14 Forumite
I ordered a bed from Time4Sleep for £1050.00 excluding delivery charges which arrived damaged.
After sending them an email I was offered a choice of a partial refund of £75 or an exchange.
This I rejected because I felt having the bed as ordered, without damage, seems a better option for me than a £75 off a £1050 bespoke item.
While the damage is at the rear of the headboard (punctured lining at the back) and not visible I was a bit miffed that proper care was not taken taking into account the cost of my item. I do understand that accidents happen but I also felt £75 refund was adding insult to injury.
They have since come back with a new sum of £120 "in view of good customer service" and they now "believe this to be fair and reasonable".
The other option is ordering a new headboard with a wait time of 4 - 5 weeks.
Putting my hurt feelings aside, is this a reasonable offer?
After sending them an email I was offered a choice of a partial refund of £75 or an exchange.
This I rejected because I felt having the bed as ordered, without damage, seems a better option for me than a £75 off a £1050 bespoke item.
While the damage is at the rear of the headboard (punctured lining at the back) and not visible I was a bit miffed that proper care was not taken taking into account the cost of my item. I do understand that accidents happen but I also felt £75 refund was adding insult to injury.
They have since come back with a new sum of £120 "in view of good customer service" and they now "believe this to be fair and reasonable".
The other option is ordering a new headboard with a wait time of 4 - 5 weeks.
Putting my hurt feelings aside, is this a reasonable offer?
0
Comments
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Jump at it!Norn Iron Club member 4730
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You'll never be happy long after the £120 is a memory. Accept their offer of a new headboard and wait.0
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For something cosmetic, repairable and non-visible in use, it's a reasonable offer IMO, but my opinion doesn't count. It's your ability to live with it which matters!0
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How hurt or you? take the money offered,no one will see the back of the headboard and you will have the money to put towards something else.0
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Thank you so much guys, for all your advice, it seems this is more of a "which scenario can I live with" deal. And not whats reasonable or unreasonable. Hmmmmm...0
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I agree entirely. If it were me and the headboard was always going to be against the wall and therefore the damage was invisible, I'd jump at the £120. If it would eat away at you long after the £120 is banked or spent, wait for the new headboard instead.For something cosmetic, repairable and non-visible in use, it's a reasonable offer IMO, but my opinion doesn't count. It's your ability to live with it which matters!
No need to feel insulted. It's a perfectly reasonable offer and you have two good options.0
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