Cheap Energy Club Fraud or Error + No contact system to get corrected

gemsons_estates

Hey Everyone,


So I've just had my first renewal with Cheap Energy Club with an account I set up a year ago. I had a link sent that I clicked through and got all the correct details for this account with the correct supplier and tarrif shown on the page along with a load of options to swtich to.


I made a switch (with cashback offered) and got a confirmation email to the email address (about week ago).


Then yesterday I got an email from my current supplier at the neighbouring unit to say that my switch is underway and an email form the new supplier I had chosen saying the same. I looked for someone to speak to at the Cheap Energy Club (CEC) and found nothing but FAQs. I then noticed that they use MoneySupermarket to provide all the switching, so I tried to call them to find that their lines are closed for staff training so I emailed them (to again get told staff training prevents an email reply today too).


I also contacted the supplier of the other meter to tell them to stop any transfer on that one and got told to contact the switch team to get this corrected from the other side too. This is my problem. Who is responsible and when I end up on out of contract rates due to this error which has nothing to do with me (I have double checked the account and it shows all the correct info for the right address contract), who is going to compensate me?


How can MoneySavingExpert not have any contact system to deal with errors caused in the CEC?


Has anyone else had this problem and what happened to get it resolved?

Quentin

Are you wanting to stay with the same supplier?

JJ_Egan

<email from my current supplier at the neighbouring unit>


is this a business contract

?