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Pilon and notice pay

Hello, I’m wondering if anyone can help. I had my first consultation today for redundancy. We are being given pilon and I thought that the notice period (I have worked for the company for 11 years and 10 months) would take me to 12 years service - the figures I have been given today are for 11 years service so 11 weeks redundancy and 11 weeks notice pay. When I queried this I was told that the notice period is not counted so I only have 11 full years of service - could anyone clarify if this is correct please....many thanks in advance

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