Extra Energy gone into Administration

helenowen

Hi - is anyone able to help with this? We have been a customer of Extra Energy for many years. We paid via direct debit each month. When Extra Energy went into administration in November 2018 we didn't know that we had been transferred to Scottish Power. Neither Extra Energy or Scottish Power did a meter reading and now 8 months later we find that Extra Energy took £1,300 out of our bank without permission or notification. We spoke to Scottish Power and they advised us to do an Indemity Claim which we did and luckily we received it back. Extra Energy are now sending us theatening letters for £2,500. It's not based on any meter reading and to give you an idea of how ficticious it is - if there meter reading is right then we have used 504 units in 8 months. Scottish Power have billed us for 4,200 units in the same time span. Neither Scottish Power or Extra Energy are interested in looking into that and now they are both demanding money from us - £2500 from Extra Energy for arrears (which they can't approve) and £600 from Scottish Power for the last 8 months as they apparently they didn't think to transfer the direct debit payments to them and it wans't until I contacted them were they away. Extra Energy, despite having no evidence of any arreas are not sending this bill to Debt Collection Agency so it will leave me with a poor credit score... Anyone know any lawyers that can help sort this out as I don't believe that I have the only customer who they are doing this to!

masonic

Send Extra Energy your first bill from Scottish Power showing your opening meter readings. Ask for an accurate bill. Check it. Pay what you owe, if anything.

Meanwhile complain to Scottish Power that as a result of their failure to transfer your supply correctly you have two energy companies trying to bill you for the same energy. Ask that they confirm in writing they provided an opening meter reading to Extra Energy, the details of this reading, and to confirm it was validated on the industry database. You can supply this information to Extra Energy or use it as evidence if you have to go to court.

In the mean time, it would not make much sense to incur legal fees putting it in the hands of lawyers at this stage, when it might be possible to resolve without such action.

bwff

helenowen wrote: »

Hi - is anyone able to help with this? We have been a customer of Extra Energy for many years. We paid via direct debit each month. When Extra Energy went into administration in November 2018 we didn't know that we had been transferred to Scottish Power. Neither Extra Energy or Scottish Power did a meter reading and now 8 months later we find that Extra Energy took £1,300 out of our bank without permission or notification. We spoke to Scottish Power and they advised us to do an Indemity Claim which we did and luckily we received it back. Extra Energy are now sending us theatening letters for £2,500. It's not based on any meter reading and to give you an idea of how ficticious it is - if there meter reading is right then we have used 504 units in 8 months. Scottish Power have billed us for 4,200 units in the same time span. Neither Scottish Power or Extra Energy are interested in looking into that and now they are both demanding money from us - £2500 from Extra Energy for arrears (which they can't approve) and £600 from Scottish Power for the last 8 months as they apparently they didn't think to transfer the direct debit payments to them and it wans't until I contacted them were they away. Extra Energy, despite having no evidence of any arreas are not sending this bill to Debt Collection Agency so it will leave me with a poor credit score... Anyone know any lawyers that can help sort this out as I don't believe that I have the only customer who they are doing this to!

https://www.gov.uk/find-a-legal-adviser

Starlight_222

We are also having problems with Extra Energy. We have been receiving the same final invoice with debt collectors mentioned letters but, when asked for additional information, they only have a spreadsheet with meter readings on it which they cannot back up with any PDF paperwork as the company is in administration.

Most worryingly, we want to complain and ensure the case is not passed to debt collection agencies because we are disputing the information. However, in spite of asking on several occasions over the last few weeks, they are refusing to tell us who to complain to. Does anyone have any idea who we should complain to within Extra Energy?Also which body might now be regulating Extra Energy; they are repeatedly denying that they are regulated by the Energy Ombudsman. Any advice or ideas gratefully received.

masonic

I suspect they are correct that they are no longer regulated. You would need to deal with them in the same way as any company that claims you owe them money without proof. Make any debt collectors aware that you dispute the debt and that the matter has not yet been to court.

It is unlikely that a company in administration is going to take you to court for a debt they cannot prove, as the administrators have a duty to creditors to act in their best interests as a whole and act with reasonable care and skill. Incurring the costs of a court case which they will subsequently lose would not be in creditors interests.

Obviously you should remain in dialogue with the company, and willing to pay what you owe as and when they are able to come up with an accurate bill based on your usage up to the point your supply was taken over and not beyond.