PPI - Available Data From Bank

Justmethistime

Please can someone advise me on what to do now ?
I wrote to my bank this year re. PPI paid between 1994 and 1991, no refund given previously.
Bank wrote back and told me that no record of PPI had been found for card. I wrote back to bank to make an SAR.
Some weeks followed and information arrived clearly showing some statements for PPI associated with card. - 2 random pages showing PPI for periods between 1997 - 1999.
Confused by amounts shown on statements provided, partner even noted that the amounts seemed slight strange. I am sure that I paid significantly more than suggested by statements, think was about 3% of balance at the time.
Any ideas what I should do now, bank previously denied all knowledge of PPI on account, letter to show this.
Help?

[Deleted User]

If you now have evidence of having paid PPI, you would ask the bank to relook at your complaint. However, they'll still need to make a call on whether mis selling was likely.

PPI wouldn't have been anything like 3% of balance. Sub 1% would be more normal.

[Deleted User]

Justmethistime wrote: »

2 random pages showing PPI for periods between 1997 - 1999.
Confused by amounts shown on statements provided, partner even noted that the amounts seemed slight strange. I am sure that I paid significantly more than suggested by statements, think was about 3% of balance at the time.

Are you sure these payments are PPI?
Far from you having paid much more, a payment 3% of the balance is significantly more than would be charged for PPI.

It's also odd that the Bank have already told you that you didn't have PPI, but the SAR provided conflicting information that you did? That's a very unusual alleged mistake by the Bank. How would the Bank fail to spot this "PPI" during their original investigation?

There also seems to be some confusion over dates. In your first paragraph you refer to the period 1991-4 and then subsequently it's 1997-9?

I think you need to clarify what these payments actually are before you demand any refund...

-taff

If these payents were PPI and you had th statements, then the statements should have income protection or protection or some sort of explanation of he payment. What does it say by this payment?

Justmethistime

Hi,
Thanks for replys;
A4 size paper headed PPI, sheet contains 2 columns; left hand column showing year/month, right hand column showing amount paid.
PPI between 1994 and 2001 on an HSBC mastercard. PPI was not optional and was added to balance each month.
Note could not claim on PPI when made redundant from full time role, nor could I claim for period of ill health for a 6 month period. PPI was eventually cancelled in 2001 on attempting to claim for yet another redundancy, they refunded 1 months PPI and it was finally cancelled.
Never once was able to claim on PPI.
I was always convinced I should never have paid PPI.
I note that PPI was actually 80p per £100 amount borrowed, sorry not as % of balance owing as previously assumed.

The_squirrell

Well it sounds as though PPI was definitely present. so if you feel that you have a valid reason to complain, then you should do.
However...I am 99.99 per cent sure that PPI would have been optional on a credit card and that you could have cancelled this at any time or changed provider, especially as you kept paying it after two failed claims. I would be interested to know why it didn't pay out in these circumstances.
If there was threat of redundancy or pre existing medical conditions then it could be why. If you were not made aware of these exclusions, then that would be a matter of concern

[Deleted User]

Justmethistime wrote: »

PPI was not optional and was added to balance each month.

The PPI was indeed optional and was only added with your agreement, you could also cancel it at any time-so why didn't you?
Any complaint you make should probably focus on you being unable to claim on the insurance in the instances you tried to, but do be aware that the reasons for this could be perfectly legitimate as well.

Justmethistime wrote: »

I note that PPI was actually 80p per £100 amount borrowed, sorry not as % of balance owing as previously assumed.

You do realise that is just another way of expressing that cost? It's still a percentage of the balance owing (0.8%)....

algarve202

took Martins advice and put a claim in even though I had no paperwork.

I got a reply today from the bank stating I had a Personal loan protection ( I think it was a car loan) in 1995 they provided me with the policy number and account number. . They also say they now consider the matter closed as they provided all available information on record.

I presume they have rejected my claim..,or are they saying we have provided the information you requested its up to you what you do with it.

Little bti confused

[Deleted User]

It depends. Did you actually make a complaint? What did it say?

If you said you wanted to make claim, they may have thought you wanted the policy details.

[Deleted User]

algarve202 wrote: »

I got a reply today from the bank stating I had a Personal loan protection ( I think it was a car loan) in 1995 they provided me with the policy number and account number. . They also say they now consider the matter closed as they provided all available information on record.

What "advice" from Martin Lewis did you actually follow? Did you perhaps send them a Subject Access Request (SAR) letter? Which bank is it?

Regardless, the bank's response is odd given that, as the PPI deadline draws near, they are supposedly treating every enquiry positive for PPI as automatically a complaint.

Was this in fact, insurance sold pre-regulation by a car dealer or broker?

algarve202

Hi money ineptitude it was actually a loan from the bank itself ,it was the old midland bank now the HSBC,I filled in a form from the hsbc site I found online . the loan was in 1995 thay also sent me the address of HSBC complaints so I presume they have rejected me.