Owning a mobile phone will soon be compusory.

brianposter

zagfles wrote: »

You can receive (and even send) texts on landlines so you don't even need a mobile. eg see

http://bt.custhelp.com/app/answers/detail/a_id/8510/~/all-about-bt-text

This reads as if one simply supplies a BT landline number in place of a mobile number the OTP will be sent correctly. Is this the case ?

singhini

Squire_Fulwood wrote: »

I was forced to do so or not have a functioning banking service. I feel that it is wrong for a bank to put me to expense for their own purposes.

Also, "just go out and get" might not be affordable for some people and others might not get signal coverage.

Earlier there was a suggestion to just change banks. How does that improve signal coverage for those that don't get it?

1 - You can still set up payments via telephone banking or alternatively go into a branch.

2 - If you don't have a carrier-signal to receive SMS, you can set up your phone to receive the SMS via a wifi signal (however if you have neither a carrier signal nor a wifi signal then I concede you would not be able to receive the SMS. However this must occur rarely and if it does, try doing your banking later in the day when you do have a signal).

3 - To avoid the cost of a mobile phone, I'm curious to know why didn't you use a recycling website (such as "freecycle") to get a free mobile (that way you wouldn't have to spend any money)?

molerat

After reading another thread I would make a formal complaint to Santander and take it to the ombudsman if necessary.

https://www.fca.org.uk/publication/finalised-guidance/fca-approach-payment-services-electronic-money-2017.pdf

20.21 We encourage firms to consider the impact of strong customer authentication solutions on different groups of customers, in particular those with protected characteristics, as part of the design process. Additionally, it may be necessary for a PSP to provide different methods of authentication, to comply with their obligation to apply strong customer authentication in line with regulation 100 of the PSRs 2017. For example, not all payment service users will possess a mobile phone or smart phone and payments may be made in areas without mobile phone reception. PSPs must provide a viable means to strongly authenticate customers in these situations.

Squire_Fulwood

molerat wrote: »

After reading another thread I would make a formal complaint to Santander and take it to the ombudsman if necessary.

https://www.fca.org.uk/publication/finalised-guidance/fca-approach-payment-services-electronic-money-2017.pdf

This is very interesting, thank you very much.

Kentish_Dave

I can’t believe that people are still banging on about this. You have no right to bank with Santander, they can choose not to service you, and can make a commercial decision to require that customers can receive a text message.

As above, this does not require a mobile phone.

The entitlement that some people feel to try to demand specific free services be provided in line with their own preferences is quite strange.

Yes, luddites will slowly get left behind. It’s happening to you now, and there is nothing wrong with this.

Korkyb

I personally am concerned about the new fangled machinery that they are rumoured to be putting into my workplace.


It could mean my livelihood and that of fellow mills workers could be at risk.


If they do insist on installing these automated beasts then we will have to come up with some method of protesting......??

badmemory

I can get SMS messages (spoken) on my landline, perhaps a good thing as I may or may not have a mobile signal on any particular day. I don't live in the middle of nowhere either, so can't be the only town dweller with this problem!

molerat

Kentish_Dave wrote: »

I can’t believe that people are still banging on about this. You have no right to bank with Santander, they can choose not to service you, and can make a commercial decision to require that customers can receive a text message.

As above, this does not require a mobile phone.

The entitlement that some people feel to try to demand specific free services be provided in line with their own preferences is quite strange.

Yes, luddites will slowly get left behind. It’s happening to you now, and there is nothing wrong with this.

badmemory wrote: »

I can get SMS messages (spoken) on my landline, perhaps a good thing as I may or may not have a mobile signal on any particular day. I don't live in the middle of nowhere either, so can't be the only town dweller with this problem!

Nothing Luddite about it. All well and good that you can receive a text message on a land line, the problem here is that Santander have stated they will not send a text to a land line number.

Kentish_Dave

I’ve just got in from a terrible trip home. Wailing Street has been paved over, and the bloody police told me that I can’t ride my horse along it any more.

I asked how I am supposed to get home, and was told I’ll have to buy a bicycle, with lights, if I want to use it in future.

What right does anyone have to put me to this expense when I’ve been perfectly happy on my horse for so many years?

vacheron

OP. if Santander won't let you bank properly without a mobile phone just switch banks to one with a £100-150 switching incentive and use that to buy a nice basic smartphone as well. :money: