zagfles wrote: »
You can receive (and even send) texts on landlines so you don't even need a mobile. eg seehttp://bt.custhelp.com/app/answers/detail/a_id/8510/~/all-about-bt-text
Squire_Fulwood wrote: »
I was forced to do so or not have a functioning banking service. I feel that it is wrong for a bank to put me to expense for their own purposes.
Also, "just go out and get" might not be affordable for some people and others might not get signal coverage.
Earlier there was a suggestion to just change banks. How does that improve signal coverage for those that don't get it?
20.21 We encourage firms to consider the impact of strong customer authentication solutions on different groups of customers, in particular those with protected characteristics, as part of the design process. Additionally, it may be necessary for a PSP to provide different methods of authentication, to comply with their obligation to apply strong customer authentication in line with regulation 100 of the PSRs 2017. For example, not all payment service users will possess a mobile phone or smart phone and payments may be made in areas without mobile phone reception. PSPs must provide a viable means to strongly authenticate customers in these situations.
molerat wrote: »
After reading another thread I would make a formal complaint to Santander and take it to the ombudsman if necessary.https://www.fca.org.uk/publication/finalised-guidance/fca-approach-payment-services-electronic-money-2017.pdf
Kentish_Dave wrote: »
I can’t believe that people are still banging on about this. You have no right to bank with Santander, they can choose not to service you, and can make a commercial decision to require that customers can receive a text message.
As above, this does not require a mobile phone.
The entitlement that some people feel to try to demand specific free services be provided in line with their own preferences is quite strange.
Yes, luddites will slowly get left behind. It’s happening to you now, and there is nothing wrong with this.
badmemory wrote: »
I can get SMS messages (spoken) on my landline, perhaps a good thing as I may or may not have a mobile signal on any particular day. I don't live in the middle of nowhere either, so can't be the only town dweller with this problem!
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