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swiching energy

edited 30 November -1 at 1:00AM in Energy
4 replies 831 views
Natalia7Natalia7 Forumite
1 posts
edited 30 November -1 at 1:00AM in Energy
I was a customer of Solarplicity. In May when my fixed rate almoust finished I applied to Eversmart. Eversmart give a date when they will take over and on that day I provided both companies with my last meter reading data but Solarplicity keeped charging me, when I asked why they explained me that they in process and it will take few month and that they will refund me if I have overpaid. But when I asked Eversmart they told me that Solarplicity has objected the gas and don't explain why. I emailed them twice but they ignoring it, I called several times but no one picking up the phone. Just don't know what to do next.
Has anyone else had a problem like this?


  • Gerry1Gerry1 Forumite
    2.6K posts
    Part of the Furniture 1,000 Posts Name Dropper
    Unless you haven't paid your bills, just go to the Energy Ombudsman.
  • PennineAcutePennineAcute Forumite
    608 posts
    Fourth Anniversary 500 Posts
    Can you go straight to the Ombudsman? I thought you need to wait 8 weeks after making a complaint, or upon the issue of a letter of deadlock, before you use the Ombudsman?
  • DHTGDHTG Forumite
    2 posts
    Begin your complaint with Solarplicity now. Ensure you obtain a reference number and make a note of all correspondence and calls. Ofgem has investigated Solarplicity in the past for customer service failures and has current concerns over another issue.

    If you had a Solarplicity gas smart meter installed, are you sure you are being billed based on this meter? Does the meter serial number on your bill match your meter? There have been issues were the new meter has not been registered correctly and Solarplicity is estimating gas use based on the removed meter. If you have been manually supplying gas meter readings from the smart meter they may have been rejected. Solarplicity may need to fix these problems to facilitate the move.

    Ensure you are not in too much credit with the supplier in case there are difficulties in obtaining a refund.
  • edited 1 August 2019 at 2:08PM
    T_O_GT_O_G Forumite
    4 posts
    edited 1 August 2019 at 2:08PM
    Do not use Eversmart, they take your money but fail to switch you from your old supplier, they have tried 3 times and failed and talking to my old supplier they have had no request to transfer. Additionally Eversmart have said on 2 occasions they would refund my money and failed, I have had to get a refund from the bank under the bacs protection scheme. In conclusion I would not recommend anyone using Eversmart.
    Just had an update from Eversmart who have said that they have a problem with there system in that it is not sending the requests and basically they don't know what to do about it!
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