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Refused to take disability scooter

Liseylou364 · 2019-07-18 13:00:03

My dad booked a holiday at the start of June and advised that my mum would need to take her disability scooter. This was all noted and booked. Yesterday he received a call to say that Tui are only allowed to carry two scooters on a plane and they could not take there’s!? They have never had a problem before and the only…

Comments

NoodleDoodleMan Posts: 4,544 Forumite

18 July 2019 at 9:16PM

Appears to be a case of TUI shop staff not knowing their own company rules.

Sadly this problem may still persist where less common Ts&Cs issues are concerned.

However, a correctly programmed computerised booking system should be able to red flag a potential problem if the input information is accurate.

Maybe that is too sophisticated for TUI ?

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