Gaz83 wrote: »
You're assuming that it's been logged as a complaint.
I know the word 'complain' is in the letter, but in the letter the OP has asked for a very specific thing, and the loan company have given him that very specific thing.
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support