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Advice re inactive phone line please
staggered
Posts: 351 Forumite
My dad is looking to switch his phone service away from Virgin after they increased prices again.
He's looking to move to one of the cheap landline-only packages, either from BT or the Post Office (landline only is £11.49/mth at Post Office - he doesn't want broadband).
He was a BT customer about 20 years ago and there's still a BT socket in the house.
I wasn't sure whether it would still be working after 20 years so we plugged a phone in (old-style phone, not one of the cordless ones).
There wasn't a dialling tone - does this simply mean the line needs re-activating or does it mean a new one needs installing?
TIA
He's looking to move to one of the cheap landline-only packages, either from BT or the Post Office (landline only is £11.49/mth at Post Office - he doesn't want broadband).
He was a BT customer about 20 years ago and there's still a BT socket in the house.
I wasn't sure whether it would still be working after 20 years so we plugged a phone in (old-style phone, not one of the cordless ones).
There wasn't a dialling tone - does this simply mean the line needs re-activating or does it mean a new one needs installing?
TIA
0
Comments
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Probably disconnected at the exchange or in a cabinet.
New line doesn't generally mean a complete new line - as long as it's in the BT socket it will just need connecting. But you may have to pay for a new line.Never pay on an estimated bill. Always read and understand your bill0
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