incorrect new car

Vonnie3

Hi, I'm not sure if you can help, but I've no idea what to do. Short version , we ordered a fiat 500 twin air 105hp waited 5 months then went in to collect it, 1/03/18. They had lost all the paperwork so had to re do it all so 3hrs later we drove away only to find it was the wrong car, it was the 85hp the only way we knew is this car had only 5 gears and the 105hp has 6. Anyway we rang them straight away and arranged to go in. They promised to order the correct car but this takes time but we could use the car they had given us, so we waited and waited, 4 months down the line i rang asking where our car was they knew nothing about it, and so our nightmare began.



We have all the original paperwork that says 105hp we are paying on finance for a 105hp, but they basically say we are mistaken and didn't order the 105hp. We contacted the finance they didn't want to know and just altered the details on their screen, so we are still paying for a 105hp, we have now cancelled payments to get their attention. We contacted the ombudsman last August but as yet heard nothing We really are at our wits end can you help?

TheNickster

Vonnie3 wrote: »

Hi, I'm not sure if you can help, but I've no idea what to do. Short version , we ordered a fiat 500 twin air 105hp waited 5 months then went in to collect it, 1/03/18. They had lost all the paperwork so had to re do it all so 3hrs later we drove away only to find it was the wrong car, it was the 85hp the only way we knew is this car had only 5 gears and the 105hp has 6. Anyway we rang them straight away and arranged to go in. They promised to order the correct car but this takes time but we could use the car they had given us, so we waited and waited, 4 months down the line i rang asking where our car was they knew nothing about it, and so our nightmare began.



We have all the original paperwork that says 105hp we are paying on finance for a 105hp, but they basically say we are mistaken and didn't order the 105hp. We contacted the finance they didn't want to know and just altered the details on their screen, so we are still paying for a 105hp, we have now cancelled payments to get their attention. We contacted the ombudsman last August but as yet heard nothing We really are at our wits end can you help?

You could try this:-

https://www.moneysavingexpert.com/site/resolver/

Manxman_in_exile

You probably need to get one of the mods to move this to the motoring board. (Think you do it by reporting your post yourself).


You are saying that you have all the paperwork confirming that you ordered the 105 bhp model, that they gave you the wrong model on collection in March last year, and that they now claim to know nothing about getting you the right model? And that you are paying the finance co. for the more expensive correct model, but they are ignoring you?


When you've presented the dealer and the finance company with your original documentation showing you had ordered the 105 bhp version, what have they said? How can they say you are mistaken if you have paperwork showing otherwise?


How did you get to the ombudsman? I thought you had to exhaust the dealer's/finance company's complaints procedure first?

Vonnie3

we contacted everyone at the dealership from the manager, area manager, and owners of the dealerships. all said the don't believe they did anything wrong. this is our problem no one is listening

Angus_Og

Letter before action.

Cornucopia

Moved to Motoring.

a.turner

Are you still using the car and have you rejected it?

loskie

do you have a signed order form stating the model you ordered? Take legal advice.

Not Arnold Clark was it?

Aylesbury_Duck

Possibly not a good idea to cancel payments if you're still using the car. You would be in breach of contract. I'm not excusing or diminishing their apparent incompetence but don't create a second problem that will distract from the one you want solved.

AdrianC

If you have the order paperwork, then wave it at them.
If you don't, then it's he-said-she-said.

And I'm going to second my Duck friend - DO NOT stop paying!

lincroft1710

Vonnie3 wrote: »

Hi, I'm not sure if you can help, but I've no idea what to do. Short version , we ordered a fiat 500 twin air 105hp waited 5 months then went in to collect it, 1/03/18.

So you have had the car for 16 months, did you pay for an 85 hp or 105 hp model?