Avoid being fleeced for mail order

Pollycat

hollydays wrote: »

But exactly to the left of "customer service "is the number clearly visible with the words " call us"-I would rather call than have livechat so it's quite correct to assume that is the number to call them on.


Why would anyone click on a customer service link when you can the number in front of you.Theres no right or wrong way, but there's a wrong way to treat your customers and this is it

I think this pales into insignificance compared to what Cotton Traders CEO's office told the OP.

hollydays

Pollycat wrote: »

I think this pales into insignificance compared to what Cotton Traders CEO's office told the OP.

I'm not in competition.:D

Pollycat

hollydays wrote: »

I'm not in competition.

Neither am I.
It was simply an observation about how a company sees its customers.

parkrunner

hollydays wrote: »

But exactly to the left of "customer service "is the number clearly visible with the words " call us"-I would rather call than have livechat so it's quite correct to assume that is the number to call them on.


Why would anyone click on a customer service link when you can the number in front of you.Theres no right or wrong way, but there's a wrong way to treat your customers and this is it

And neither of those numbers are for customer services for UK customers, so obviously you then look under "customer service".

hollydays

That's just your opinion.
That doesn't explain how so many people ring the high cost number -does it?
Strange how they don't have it listed-

Ring us
Uk customer care xxxxx
Overseas customer care xxxxxxxxx


Because that would be the obvious , unambiguous thing to do..

parkrunner

hollydays wrote: »

That's just your opinion.
That doesn't explain how so many people ring the high cost number -does it?
Strange how they don't have it listed-

Ring us
Uk customer care xxxxx
Overseas customer care xxxxxxxxx


Because that would be the obvious , unambiguous thing to do..

Is's not opinion it's fact. They show two numbers, one is for orders the other is for overseas customer. Errrm let me think, neither of those is what I want so what do I do..........oh I know right next to those two numbers that don't concern us in any way shape or form it says "Customer service" and right underneath "contact us".

hollydays

parkrunner wrote: »

Is's not opinion it's fact. They show two numbers, one is for orders the other is for overseas customer. Errrm let me think, neither of those is what I want so what do I do..........oh I know right next to those two numbers that don't concern us in any way shape or form it says "Customer service" and right underneath "contact us".

Again, your opinion.

deaks1

Hi. I’ve just received my order from Cotton Traders, but after trying the trousers on, I realised I needed a smaller size. I looked on the back of the invoice in my parcel and it clearly shows for any exchanges, to call the 0844 telephone number from my mobile which I did as it said it would only cost me 7p a minute. I was waiting for about 8 mins before i got through to a customer advisor. Total call length 11 mins. After my call I had a text from Vodafone’s Cap manager saying I had reached 80% of the £10 capped amount. I therefore checked my Vodafone bill and can’t believe I have been charged over £9 for this call!!! I immediately called Vodafone who are calling me back on Saturday as my bill needs to be generated so they can see the breakdown. 11 mins at 7p is not over £9 worth!!! I attach a photo of the back of my invoice as Cotton Traders are clearly misleading people!! It says clearly for exchanges to call 0845, but underneath it then says for any return enquires to call an 0161 number which would have been included in my unlimited minutes. Basically, my query was to do with an exchange and didn’t have a return enquiry so they have misled me in to calling the premium rate number!!! Everyone beware!!! Would appreciate anyone’s comments as to whether this is legal or not? Thank you. 

unforeseen

Cotton traders only charge 7p per minute but it is your phone provider who sets the access charge on top of this which is 65p per minute. Vodafone are the money grabbers. 

The access charge is outside Cotton Traders control. 

tombar1

I’ve just received my mobile phone bill and found an extra charge of £4.31. On checking, this is the 08448 441111 number which I seemed to have used to arrange an exchange. As far as I remember, this was the only number given on the Returns leaflet. Not a good experience