HMV Loyalty Card

missyshop

Hi.
I have searched to see if this topic is discussed elsewhere but couldn't find anything. Apologies if this has already been covered.

I have a purehmv account. Essentially it was HMVs loyalty system until they were bought out recently this year.
HMV have decided to replace this system and so have removed access for costumers to their accounts.
I made a large purchase using my purehmv points for a christmas present in store in December 2018. The gift has broken but is under warranty.
My problem:
* I cannot find the receipt
* the store I bought it from has closed down
* I cannot access my loyalty account to get proof of purchase from there (as the website has effectively closed down)

What are the rules regarding purchases made via loyalty cards?
Are they covered by consumers rights laws?
What leverage can I use on HMV to get the information I need or to get a replacement/repair?

Many thanks

DCFC79

missyshop wrote: »

Hi.
I have searched to see if this topic is discussed elsewhere but couldn't find anything. Apologies if this has already been covered.

I have a purehmv account. Essentially it was HMVs loyalty system until they were bought out recently this year.
HMV have decided to replace this system and so have removed access for costumers to their accounts.
I made a large purchase using my purehmv points for a christmas present in store in December 2018. The gift has broken but is under warranty.
My problem:
* I cannot find the receipt
* the store I bought it from has closed down
* I cannot access my loyalty account to get proof of purchase from there (as the website has effectively closed down)

What are the rules regarding purchases made via loyalty cards?
Are they covered by consumers rights laws?
What leverage can I use on HMV to get the information I need or to get a replacement/repair?

Many thanks

How did you pay ?
I'm hoping credit card, just use your statement, write to them but keep it plain and simple.

1974Marie

The thanks button is not an ornament