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Deceased estate handling

Hi can a bank just take money from a deceased persons estate even after they have been informed of the death and have already stated they have frozen the account. I was led to believe that the law in this country (England) states that only an Executor (named in a will) or an Administrator (no will) can handle the deceased's estate. The bank in question had given us the impression that the money left in the account could be used to pay funeral costs ( I also understand that these take priority over other debts apart from Mortgage payments) but now because we have already paid the funeral costs, as most funeral parlours ask for some sort of deposit upfront, not only are they saying they will not give money to reimburse funeral costs but they have taken all his money because he had an outstanding loan with them. Is this legal that the bank can do this?

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