Printer problems

Abbafan1972

Hi there,

I have a HP Photosmart 6510 printer and we've had this problem before where it will print a status report from the user tools menu without fault, but won't print any documents, it will say there's a paper jam and then just throws out blank paper.

Does anyone know how to fix this please, aside from buying a new printer (looking for recommendations!).

The printer has been good, but every printer we've had, hasn't been without problems.

A solution to the problem would be good!

Thanks in advance.

MovingForwards

Have you uninstalled and reinstalled it?
Updated the drivers?

Queenriderbrekke

https://support.hp.com/lt-en/document/c02885398

Looks like you are at step 2 checking with flashlight to clear any small pieces of paper that may indeed be jammed