Claiming PPI using Deputyship

helcouch

I have recently been given Deputyship by the Court of Protection for my mother. Going through her financial statements, I have found she has paid PPI on credit cards. Unfortunately I am unable to ascertain from her if she has claimed, and if I'm honest I doubt she will have done. I have looked about on line, but haven't found anywhere that deals with claiming on behalf of someone using LPOA or Deputyship. Any guidance would be great.
Thans

[Deleted User]

If you have POA, you can make a complaint on her behalf.

But make sure you only stick to the facts that you know, if she is unable to make the complaint herself.

[Deleted User]

helcouch wrote: »

Unfortunately I am unable to ascertain from her if she has claimed, and if I'm honest I doubt she will have done.

The deadline is now very close so, going against previous advice I have given about similar circumstance, you should make a complaint-the Bank will soon tell you if your Mother has already been refunded.

As ZX81 says, be sure you make only a factual complaint. You should avoid referring to anything said at point-of-sale since you were not there...

helcouch

Forms filled in, with what I know, will see what happens.