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reclaim from amazon

I purchased some batterys from amazon, they were probably fake so returned them. Amazon have credited me the money on my Amazon account but i want the money back, is this legal ?

Alan

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  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    skfblues wrote: »
    I purchased some batterys from amazon, they were probably fake so returned them. Amazon have credited me the money on my Amazon account but i want the money back, is this legal ?

    Alan
    Did you originally pay using your Amazon (credit) account? If so, it's perfectly correct to refund to the same payment method. What reason did Amazon give for not refunding the cash directly to you?
  • skfblues
    skfblues Posts: 11 Forumite
    I used a credit card, not an amazon card, i got an email today saying they had recieved the item and repayment had been made to my amazon account
  • skfblues
    skfblues Posts: 11 Forumite
    basically they have given me a credit for future purchases, i want the cash back
  • BoGoF
    BoGoF Posts: 7,098 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    They should make any refund back to the original payment method.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    skfblues wrote: »
    basically they have given me a credit for future purchases, i want the cash back
    What reason did Amazon give for not refunding the cash directly to you?
    Do they dispute the item was fake?
    Was this an Amazon third party seller? Did Amazon refund under their A-Z guarantee?
  • skfblues
    skfblues Posts: 11 Forumite
    it was a direct buy from amazon not a reseller, they did not dispute that the batterys were fake, they did not give me the option of recieving a "credit" for any further purchases or to have the money put back to where they got it from, my credit card.
  • skfblues
    skfblues Posts: 11 Forumite
    Ok everybody, i found the contact phone number online i phoned them and they apologised and said they will refund the money to the account that it came from. i asked them why it was so hard to get this information online but they said it wasn't,? I assume that most people in the same position as me just accept that the money has to be spent on amazon. its a scam to avoid paying you back the money they owe you, they make you jump through hoops to get the money back
  • BoGoF
    BoGoF Posts: 7,098 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Been a wee while since I returned anything but pretty sure if doing via app it gives option to credit account or back to card. You sure you didn't select wrong option. Must have returned a fair few items over the years and not once has it been an account credit.
  • skfblues
    skfblues Posts: 11 Forumite
    I phoned them. I have also returned stuff in the past and had no problem. They have sorted it now, i got an email saying there was an "error" and the money will now be credited back to the original payment account. This is just a way of trying to get you to spend the "credit" on amazon
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    skfblues wrote: »
    This is just a way of trying to get you to spend the "credit" on amazon
    I think you'll find the "error" was yours. If you return anything to Amazon in the future, be sure to select the correct refund option.

    I've also never heard of Amazon themselves selling counterfeit goods, only third parties...
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