Pcn

Fireball68

Morning, the keeper wrote a letter to Tesco CEO Dave Lewis and basically they told him to appeal to the company Highview which is a bit confusing as the company issuing the PCN is Horizon. Keeper has written back asking for clarification. Email below

Thanks for your email addressed to Dave Lewis our Chief Executive Officer to which I have been asked to reply.
I am very sorry to hear of the car parking fine that you received at our Dunstable store. I can understand how concerning and frustrating this must be giving the circumstances this is under.
Unfortunately due to the car park being owned by a third party we would be unable to assist with the appeal. I do apologise for any inconvenience this may cause.
I would advise taking this up with Highview directly as they are in the best position to assist with the appeal. Details on how to contact Highview can be found on the PCN.
I appreciate your time and if I can help with anything else please don't hesitate to get in touch as I would be more than happy to help.
Kind regards,
Craig McGregor
Customer Service Specialist
On behalf of the Chief Executive’s Office
Tel: 0800 072 6685

Redx

The keeper (not driver) should have complained (not appealed) to Dave Lewis

It's not that confusing because many shops do not own the land but lease the retail space from a managing agent for a retail park

The Tesco Extra near me was on one where Parking Eye was the PPC and neither owned the land

I believe that Tesco isn't the landowner here hence why wires are being crossed, because the fact that Tesco was visited may be irrelevant

Ideally the complaint (not appeal) is from the keeper to the landowner or managing agent, which may need some Poirot skills in detection

Clearly they are telling the recipient this in their reply and that is the important part, not the highview part, that is just a mistake about who the PPC is. The complaint should go to the relevant party which is clearly not tesco

The keeper must not miss appealing to Horizon and then to popla before the deadlines run out

Fireball68

Redx wrote: »

The keeper (not driver) should have complained (not appealed) to Dave Lewis

It's not that confusing because many shops do not own the land but lease the retail space from a managing agent for a retail park

The Tesco Extra near me was on one where Parking Eye was the PPC and neither owned the land

I believe that Tesco isn't the landowner here hence why wires are being crossed, because the fact that Tesco was visited may be irrelevant

Ideally the complaint (not appeal) is from the keeper to the landowner or managing agent, which may need some Poirot skills in detection

Clearly they are telling the recipient this in their reply and that is the important part, not the highview part, that is just a mistake about who the PPC is. The complaint should go to the relevant party which is clearly not tesco

The keeper must not miss appealing to Horizon and then to popla before the deadlines run out

Thanks for pointing out the wording Redx, learning slowly. Keeper has read the template on Parking Tickets, fines & Parking board. As they have provided proof i.e pic can i still use this template especially as it relates to the driver parking in a disable space?

Coupon-mad

The appellant can obviously remove the words about PDT machines and replace it with something about a passenger being an 81 year old Tesco shopper with Alzheimers/dementia and limited mobility, and attach her receipt (not naming her nor implying who the driver was, so not 'I was taking my mother...'!).

And a complaint to Tesco and the retail park mentioning the above should kill it off.

Fireball68

Coupon-mad wrote: »

The appellant can obviously remove the words about PDT machines and replace it with something about a passenger being an 81 year old Tesco shopper with Alzheimers/dementia and limited mobility, and attach her receipt (not naming her nor implying who the driver was, so not 'I was taking my mother...'!).

And a complaint to Tesco and the retail park mentioning the above should kill it off.

Thank you for all your help, with more personnel issues going on i.e the passenger passing away the keeper submitted an appeal stating what the keeper said at the beginning of this thread hoping they have a heart :undecided No names were mentioned and who was driving. A receipt for shopping on the day was also submitted. Also with minds being scrambled the 14 days has expired on Monday just passed. Will wait for their reply and keep you all informed

MistyZ

Fireball68 wrote: »

Thank you for all your help, with more personnel issues going on i.e the passenger passing away the keeper submitted an appeal stating what the keeper said at the beginning of this thread hoping they have a heart :undecided No names were mentioned and who was driving. A receipt for shopping on the day was also submitted. Also with minds being scrambled the 14 days has expired on Monday just passed. Will wait for their reply and keep you all informed

Very sorry to hear this.

A difficult time for sure and I can understand that the parking issue isn't uppermost. I hope the parking company do have a heart for once and respond appropriately.

If the appeal is not successful, you could, when you're ready, find out who does actually own that car park, the real landowner. And then email them explaining the parking event and what has happened since then. And of course insist that they cancel it.

Redx

The 14 days has little relevance to any appeal

The appeal should be done on day 26 following the ntk date, the time in between is for Poirot to find out who to complain to, and complain

An early complaint to the correct person may get it cancelled at source, with no more hoops to jump through, I do not believe that Tesco was that entity, but some retail park management agent acting on behalf of the real landowner, the mention of highview is probably a red herring

Sorry to hear about the bereavement, it's difficult enough as it is

Fireball68

Redx wrote: »

The 14 days has little relevance to any appeal

The appeal should be done on day 26 following the ntk date, the time in between is for Poirot to find out who to complain to, and complain

An early complaint to the correct person may get it cancelled at source, with no more hoops to jump through, I do not believe that Tesco was that entity, but some retail park management agent acting on behalf of the real landowner, the mention of highview is probably a red herring

Sorry to hear about the bereavement, it's difficult enough as it is

Thanks Redx, with everything going on the keeper got the 14 days to pay a lower amount and totally missed the 26 to appeal bit on the back but should of known that? RTFQ:(