Help what do Driving in Italy, rented car with Sixt Crashed into wall

kasandra.hs

I filled out a damage form for SIXT about the crash.
I said ''was distracted for a split second that resulted in a turn I could not recover from, and hit the wall''

Sixt are telling me that i cant claim on incurance because i was ''distracted driving'' and are now asking me to pay 9.944,05 EUR for damages.

Is there anything I can do?
Thank you!

Aylesbury_Duck

What were you doing that distracted you?

I’m guessing you didn’t take out your own insurance?

What can you do? Continue to argue your case but at the same time, start saving.

Car_54

Isn’t that what insurance is for? Or did you just have 3rd party?

bengalknights

Did you only take out the 3rd party insurance with the rental?

Car_54

Aylesbury_Duck wrote: »

What were you doing that distracted you?

I’m guessing you didn’t take out your own insurance?

What can you do? Continue to argue your case but at the same time, start saving.

If the insurance was only 3rd party there is no case to argue. Unless the wall is willing to pay.

MEM62

Car_54 wrote: »

Unless the wall is willing to pay.

:rotfl::rotfl::rotfl:

Rotor

It's in their interest to deny claims and for amounts like this they probably self insure so every Euro they squeeze out of customers and don't pay themselves is a Euro profit.
perhaps 'Distracted' is a trigger word for an offence in Italy?

I would ask them to provide the section of their insurance terms they are relying on and also make clear that you used the term 'distracted' with the meaning of having your attention focused elsewhere eg on another aspect of driving.

Maybe the road was broken or bumpy , maybe another motorist was driving in a way that required your attention - anything that is a legitimate part of driving

Jono111

You must have been belting it if a split second distraction has caused you to lose control and hit something.
I can’t see them paying.

Car_54

Surely it shouldn’t matter whether the OP was distracted for a second or fast asleep for an hour. If there was comprehensive insurance he should be covered (subject to any excess). If not, not.

Jono111

Insurance doesn't always work like that. Even if you are fully comp phrases like I left the keys in the car and it was stolen or I was on my way back from the pub do not help when making a claim.

silverwhistle

Be careful, "distratto" in Italian is a bit of a false friend: it can mean inattentive in a pejorative way, like our "driving without due care and attention".


I'd find another form of words if you can.