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Urgent - luxury villa in France with black mould

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Comments

  • jimbo6977
    jimbo6977 Posts: 1,280 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper
    When you say "villa" do you mean a unit on a resort like P&V or similar?
  • rajeshk4u
    rajeshk4u Posts: 114 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    freezeeh wrote: »
    The ceiling damage is vast, with black and white mould spores. It is appalling.

    If it black mould, it suggest this leak has been there for a while. Mould does not grow instantly.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    rajeshk4u wrote: »
    If it black mould, it suggest this leak has been there for a while. Mould does not grow instantly.

    Though bare in mind the temperatures they’ve had in France recently
  • garth549
    garth549 Posts: 486 Forumite
    Part of the Furniture 100 Posts
    FYI Amex are very good at siding with their customers regarding chargebacks (refunds) and the retailer usually has little comeback. Certainly in a case such as this.

    Make sure you've got as much evidence as possible regarding what you booked vs received.
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    freezeeh wrote: »
    We are not in the original villa we booked (shown on the sheet at reception), I saw the lady change the villa number. When we questioned this we were told it was given to another family who were unhappy with it

    So another family was booked into the villa they've now given you, they arrived before you, didn't like the mouldy villa, complained and the reception gave them the villa YOU had booked? Is that right?
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