DELL Inspiron 17R stuck in sleep mode

badger09

Hello helpful techies

My 6 year old Dell Inspiron 17R has recently been sticking in sleep mode at the screensaver stage, but has unstuck itself eventually.

This morning, it wouldn't wake up from the screensaver at all, and the 'on/off' light remained lit even after turning off. The only way I've managed to wake it was by unplugging the power and removing the battery. Battery was replaced 2 years ago.

I don't really want to operate without the battery all the time. Could this be a battery problem? Or something else?

As always, thanks for any advice.

Lorian

2019-06 Widows updates messed with Dell power integration (again).

Update the Intel IMEI Driver
and Turn off fastboot

When the power light stays on like that it's quicker to just hold down the power button for 10 seconds to switch it off fully.

badger09

Lorian wrote: »

2019-06 Widows updates messed with Dell power integration (again).

Update the Intel IMEI Driver
and Turn off fastboot

Thanks, I did wonder if it was a Windows update.

I'm now off to find out how to do the above:o

badger09

Lorian wrote: »

2019-06 Widows updates messed with Dell power integration (again).

Update the Intel IMEI Driver
and Turn off fastboot

When the power light stays on like that it's quicker to just hold down the power button for 10 seconds to switch it off fully.

Just seen your edit. problem is (was?) that simply holding down the power button for more than 10 seconds did nothing!

I've managed to turn off Fastboot. No idea how to update the Intel IMEI Driver though.


Am I in the right place here?

https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-10-64-bit-for-Intel-NUC

unforeseen

https://www.dell.com/support/home/uk/en/ukbsdt1/drivers/driversdetails?driverid=00gc3&oscode=wt64a&productcode=inspiron-17-5767-laptop

Looks like Dell's driver. The one you have tye url for is an Intel NUC pc

Probably for the Intel site you are better off using their driver assistant
https://www.intel.co.uk/content/www/uk/en/support/detect.html

Eta

Just noticed that Dell only go up to win 8.1 for the 17R so better to use support assistant on Intel site

badger09

unforeseen wrote: »

https://www.dell.com/support/home/uk/en/ukbsdt1/drivers/driversdetails?driverid=00gc3&oscode=wt64a&productcode=inspiron-17-5767-laptop

Looks like Dell's driver. The one you have tye url for is an Intel NUC pc

Probably for the Intel site you are better off using their driver assistant
https://www.intel.co.uk/content/www/uk/en/support/detect.html

Eta

Just noticed that Dell only go up to win 8.1 for the 17R so better to use support assistant on Intel site

Thanks

I haven't really got a clue what I'm doing here, so I think I'll leave well enough alone, rather than risk making things worse.