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Macbook Air help please!
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie
in Techie Stuff
Evening,
I've been trying to sort the operating system on my macbook air 2017 for a couple of weeks now.
What happened was I was going to restore it back to factory settings and I didnt remove my icloud(I think this was the issue anyway)and now I seem to have lost everything and when I start my mac I have the flashing question mark.
I've tried holding down Command and R and following the instructions to load the operating system again but it gets half way through and fails every time.
I even bought a USB drive with the Mac OS on and tried to boot it from that but it still fails.
Can anyone help please?
Thanks
I've been trying to sort the operating system on my macbook air 2017 for a couple of weeks now.
What happened was I was going to restore it back to factory settings and I didnt remove my icloud(I think this was the issue anyway)and now I seem to have lost everything and when I start my mac I have the flashing question mark.
I've tried holding down Command and R and following the instructions to load the operating system again but it gets half way through and fails every time.
I even bought a USB drive with the Mac OS on and tried to boot it from that but it still fails.
Can anyone help please?
Thanks
0
Comments
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Perhaps make an appointment with your nearest Apple "Genius Bar"?
https://www.apple.com/uk/retail/geniusbar/0 -
Perhaps make an appointment with your nearest Apple "Genius Bar"?
https://www.apple.com/uk/retail/geniusbar/
Jeez really helpful...0 -
Have you tried? https://support.apple.com/en-gb/HT2049040
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EveryWhere wrote: »Have you tried? https://support.apple.com/en-gb/HT204904
Yes I have thanks. Still wont load...0 -
Deleted_User wrote: »Yes I have thanks. Still wont load...
All options?
How about..?; https://support.apple.com/en-gb/HT204323 in the case of a damaged drive0 -
That's right, the Apple Genius bar can be very helpful.Deleted_User wrote: »Jeez really helpful...0 -
I had an iCloud problem with my MacBook a few weeks ago. I went on to the Apple support site and answered a series of questions (device serial number, hardware or software problem, etc etc) and finally got to an option where I could request them to call me with support. A very nice chap called Frank called me and (by downloading something that gave him access to view - not have control of - my computer) he talked me through what to do to resolve the issue. All for nothing!
Not sure if it makes any difference where you buy your device from, I wouldn't have thought so. I had bought mine direct from Apple.
Hope that helps.I can't imagine a life without cheese. (Nigel Slater)0 -
I'm a PC, but this is my contribution
https://www.youtube.com/watch?v=VIaA-bi_mwA0
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