Difficulty Leaving EDF

maxkatieandkya

We have switched from EDF to Scottish Power and the process wasn't easy so I thought I'd post our story to speed up the process for anyone else who wants to leave EDF.

Lots of phone calls and letters and to and from both companies uncovered the fact that EDF have (very sneakily) been changing the time switch on electric meters to 522 instead of 811. This means that when you try to switch supplier, the new supplier thinks that you have a meter they can't work with and decline your application unless you have a new meter installed. We were tempted to just stick with EDF to save the expense of a new meter. Fortunately though, we spent a lot of time on the phone trying to find out if there were any other options. All we had to do was phone EDF and tell them to change the time switch to 811 (which they do for free their end in a matter of minutes- no one has to come out).

Hope this is of use to someone- I don't think EDF should be allowed to con customers into not leaving like that

olly300

What sort of meter do you have?

I changed last month from EDF and I had no issues over changing from them.

Terrylw1

Hi,

Just to explain this so everyone will understand it.

The MTC is just a piece of data that allows a Supplier to inform their distributor what type of tariff you are on so they can charge the Supplier correctly.

There is no physical link between the MTC and your meters timeswitch. The MTC is just a data item.

Any MTC in the range 500-799 means that you have "associated" MPAN's and meters, hence 2.

So, if they change it to 5** your new Supplier thinks you could have 2 MPAN's and may have trouble registering you because they will want your other one (it's not best practice to have 2 MPAN's in 1 property with sepeate Suppliers)

So, EDF made a mistake changing you to an associated metering system.

Your new Supplier could have registered you and corrected it later. I wouldn't have stopped you.

So, it seems they may have advised you incorrectly because if you knew the content of this post, you would have asked them why and they would have needed a new excuse.

It costs nothing to change the MTC as it's just a data flow communication from Supplier to local distributor. They can update this whenever they wish however it must correctly reflect your meter or they are in breach of industry compliance.

There are many thousands of MTC's set up incorrectly in the elec industry. It's a bit of a mess but the compliance authorities (Elexon) are doing little to advance on it.

Now, if your MTC didn't match yor Standard Settlement Configuration (SSC - states the meter tariff type) and Profile Class (PC - your tariff type) then you would be unable to change Supplier until it was resolved.