Unusually large gas bill !!!!

BoxerfanUK

Hello all, after some googling I'm seeking some initial opinions.

My daughter bought and moved into a flat at the end of February. Flat is about 15 years old and is a modern duplex, so on two floors (first and second with a ground floor flat below). They have their own front door with stairs on the ground floor, leading up to a hallway, lounge, Kitchen/Diner, more stairs to a small landing with two bedrooms one with en-suite and a separate bathroom and airing cupboard. Gas fired system boiler with 8 rads and megaflo unvented cylinder.

Her energy supplier is EON and they only produce a bill every 3 months. I submitted her readings yesterday and got a bit of a shock when I looked at her bill.

For the period 4/3/19 to 5/6/19 (94 days) she has used 1175 units
of gas which is 13,117 KWH !!!! This equates to an average daily usage of 139.54 KWH PER DAY!

By comparison, I live in a 5 bed detached house about half a mile away and for a similar period 8/3 to 31/5 (85 days) my average daily usage was 40.44 KWH per day, so her bill for a 2 bed flat is approx' 3.5 times higher than a 5 bed detached house!

After some googling it appears there is a fair amount on the internet about faulty electronic gas meters with serial numbers beginning with E6 that keep incrementing upwards even without any gas being used. My daughter swears blind that she hasn't had the heating on for ages and there are only 2 people living in the flat. She has one of these E6 meters.

What does everyone think? Do you think it's feasible that she could have a bill that high or should I report this to EON?

I am going to monitor the readings daily for the next few days.

BoxerfanUK

In answer to Robin (from the other thread)

Her gas meter reading (read by me) when she completed on the purchase on 28/2/19 was 9177.

The first bill produced by EON on 19th March shows;
28/02/19: 9177 C to 01/03/19 9178 E
01/03/19: 9178 E to 04/03/19 9182 E
04/03/19: 9182E to 05/06/19 10357 A

I don't have my actual reading for 5/6/19 the nearest I could get to was 31/5/19

Robin9

What was the 31/5 then ?

So on the 28/2 she rang the existing supplier (was that EON) and gave them 9177 ? Did she stay on the deemed tariff or did she select a better one)

We need to ensure that she isn't paying for the previous occupier.

BoxerfanUK

Hi Robin,

She rang EON and selected a different tariff for the time being as she had been thinking about switching in the not to distant future.

When she moved in there were final demand notices and threats of debt collection agencies on the doormat which took some sorting out as they then assigned these to my daughter but we got these all wiped off.

Basically the previous owner bought a new property in Part ex and the builder (Bovis) took the flat in PX, it was unoccupied from early November until end Feb when she moved in, but I am confident she's not being billed for someone else.

Robin9

When you submitted the usage on line did you enter 09177.0 or just 9177 The leading zeros and the ones after the decimal point are very important.

molerat

Obvious checks are that the opening read used is the one you gave, the meter being read is actually the one connected to the flat and if the meter is incrementing with nothing being used. Need to start with daily reads for a while and submit at least monthly.

Robin9

What sort of meter is it - is it one where you have to press button 9 to get the m3 reading ?

BoxerfanUK

Actual reading submitted on 28/2 was 09177 and as far as I can see the starting reading is correct. it's the usage as at 5th June that concerns me!

13117 KWH for 94 days usage when by comparison my full years usage 365 days was 15540 for a 5 bed detached house. I know you can't compare like for like exactly but it just seems really high.

Talldave

Is the meter in the flat or elsewhere? Could there be a leak between the meter and the flat, or in the flat?

Have you confirmed it's her meter - boiler off, no increment on meter, boiler on, meter increments? Although at the consumption you're quoting the reading should be going up 0.1m3 every 12 minutes anyway?

BoxerfanUK

Robin9 wrote: »

What sort of meter is it - is it one where you have to press button 9 to get the m3 reading ?

It has a red button A and a black button B. I press A to get the reading, B seems to do nothing!

It is a Landis & Gyr Libra 310P

BoxerfanUK

Talldave wrote: »

Is the meter in the flat or elsewhere? Could there be a leak between the meter and the flat, or in the flat?

Have you confirmed it's her meter - boiler off, no increment on meter, boiler on, meter increments? Although at the consumption you're quoting the reading should be going up 0.1m3 every 12 minutes anyway?

The meter is outside on the ground floor in it's own box. It's def' her meter I have checked the serial number on the meter and it matches the number on her EON bill.

I guess I'm just going to have to test and experiment first, as you say by switching the boiler off for 24 hours.