Have been paying three months of SVT due to gas meter switch error

energy_enquiry

I switched from my old supplier with the most expensive SVT to a new supplier on a fixed deal for gas and electricity back in April.

However I've just had a huge bill from my old supplier for gas and it turns out the gas meter they switched was the one in the flat below mine rather than ours! According to the new supplier this is because of "two identical addresses on the national database, this should have been rectified when the property was initially split to avoid such issues".

I feel it's unfair we've been paying rip off prices for the last three months due to a mistake which wasn't our own. However I'm not sure where the fault lies here and who to raise the complaint with? Our landlord for not splitting the property on the national database? The old or new supplier? Or even the switching site we did it through?

Surely the old supplier had the serial number on our gas meter and should or would have sent this information to the new supplier during the switching process. Hope someone can help! Thanks.

matelodave

When I've switched, the new supplier has usually sent a welcome pack via e-mail with address info and stuff like meter serial/MPAN numbers, tariff rates etc to confirm the switch and asking for initial meter readings.

Did your new supplier send you one and did you check it to ensure that it was correct? Did you not give meter readings.

Have you been checking your online account (with both your old and new suppliers) and sending in regular meter reads, if so you might have seen that summat was wrong and got it sorted out earlier. Didn't you wonder about the absence of a final bill from your previous supplier.

There were multiple things that should have alerted you to the fact something that wasn't quite right which you would have noticed if you'd been checking rather than waiting for three month or more. You have a responsibility to keep an eye on things as well rather than just hoping that it's all happening