RBS Data Protection Breach

[Deleted User]

Rachael_Hubabrd wrote: »

Well there was potential for a data protection breach and considering my money went missing from my account I believe the staff have been very incompetent in dealing with my accounts so far.

If someone else had answered my phone then this would have been a breach,
I am awaiting a call to clarify what will happen going forward.

The trouble is, you can't claim compensation for all the things that may have happened but never did.

The list of claims would be endless.

eskbanker

Rachael_Hubabrd wrote: »

Well there was potential for a data protection breach....

Ah, that'll be why the thread is titled 'Potential RBS Data Protection Breach?' then.

Oh.

Rachael_Hubabrd wrote: »

I am awaiting a call to clarify what will happen going forward.

Of course, if someone else just happened to answer your phone next time then you might have a case....

PRAISETHESUN

Rachael_Hubabrd wrote: »

I would expect to give them my details, date of birth, first line of address , etc so they could clarify they were speaking to the right person.

That's a bit of a dangerous line of thinking in my opinion, because many phishing scams gain your trust by claiming to be from the bank and telling you all the personal details they have gained about you - you'd be surprised how much people can get through a bit of stalking on social media, going through your trash, etc. Also if they gave out those details, how could they be sure you are who you say you are? You are expecting them to believe you are you when you want them to give out your personal information to a stranger, whilst simultaneously saying you want them to not give out any information about you - a bit of a confusing stance to take.

Regardless of what has happened, technically yes they probably should've verified your identity through some security questions or something, but on the other hand you could have refused to talk to them (as they are allowed to do to you) and called them back on their official number. As of now you have not suffered loss as a result of their actions, so it is unlikely in my opinion that you would get anything if you complain, although I wholeheartedly agree with your concerns over information security and would probably complain just to let them know about the incident at the very least in the very slim hope they chance the way they do things.

sheramber

Rachael_Hubabrd wrote: »

I would expect to give them my details, date of birth, first line of address , etc so they could clarify they were speaking to the right person.

But anybody else in your family/friends who happened to answer the phone would know that information.

jonnygee2

Is this a data protection breach? And will I be entitled to compensation for this?

1) Account number and sort code are not personably identifiable information and therefore not covered by any data protection laws

2) They only told them to you. And it's your account. So obviously no breach.

3) Banks use voice monitoring software these days as part of the vetting process. In a bid to reduce friction for customers, if they call someone on the phone and the voice recognition matches this is often deemed enough to discuss basic account details.

Sorry, no compo for you on this one.

jonesMUFCforever

Is this thread for real or a windup?
She only joined this month.

[Deleted User]

jonnygee2 wrote: »

3) Banks use voice monitoring software these days as part of the vetting process. In a bid to reduce friction for customers, if they call someone on the phone and the voice recognition matches this is often deemed enough to discuss basic account details.

But how does the customer vet them?