On going and multiple faults within warranty period

ChrisF82

Hi. I purchased a very expensive window cleaning system for my company, a few months ago. Now this has developed multiple faults from very near first operation and until now.

The company who supplied it have repaired what has went wrong, within fair time scales but often I lose working time due to this and am therefore losing money (no replacement part is sent up to me in advance so I am fully unable to use the machine until my fixed part arrives back to me). Furthermore it is always the same part of this system that continually breaks. For this reason I worry it is not fit for purpose or reliable at all.

Most recently I waited a week and a half for them to repair a part, and on delivery back to me the same part is still broken. This is really the tip of the iceberg in regards to issues I have had with them.

My question is, am I in a position to demand a full refund and if anyone has any legal advice I would really appreciate it. Surely at some point a repeat repair becomes more of a issue of quality.

Chris

shaun_from_Africa

As it's a business related purchase, you don't have any consumer rights so you are reliant on whatever the terms stated in the contract of purchase and warranty say.

ChrisF82

Thanks. So there is no business law to cover me here or other? Would I take this to a small claims court, is that my only option?

davidmcn

ChrisF82 wrote: »

Thanks. So there is no business law to cover me here or other? Would I take this to a small claims court, is that my only option?

Basically your rights are what are stated in your contract - so you can hold them to the terms of the warranty. Yes, court would be the next option (or rather, a letter to them threatening that as the next step).

The time you spend sorting it out is unfortunately your own problem (just as it would be if it were a consumer matter).

forgotmyname

2 identical threads going.