Facebook Marketplace - Buyer demanding refund

Shivydevon

Afternoon all

2 weeks ago I sold a camping airbed on Facebook marketplace. It was in good condition - we really looked after it.

The buyer has today messaged saying that they took it camping saying that it deflated during the night requiring to be reinflated a bit and so believes I sold it not in as good condition as it was advertised. I never had a problem with it. He is demanding a refund.

He's had it 2 weeks to test it and could have come back to me within a few days but hasn't. Everything I've read suggests he bought it as seen and he has no right to a refund. Before this gets nasty, could someone just clarify for me. He did buy it from my house but if he goes there I'll call the police.

Any advice much appreciated.

Thanks

shaun_from_Africa

Shivydevon wrote: »

The buyer has today messaged saying that they [STRIKE]took it camping[/STRIKE] have been camping, have used the airbed and as they are not going camping again for quite some time, want to return it for a full refund.

They had plenty of time before using it to determining what sort of condition it was in and if faulty, could have contacted you long ago.
Personally, I would refuse the refund and would make the buyer fully aware of this and the reason for doing so.

worried_jim

Buyer beware, he had his chance to do his due diligence at your house when he collected and paid for it. Now is the time for them to jog on.

bris

Glastonbury is over, they don't need it anymore, what better way than to just claim a fault and get money back.


Don't be tempted to believe them.

DCFC79

He used it and is now wanting a refund or hes ruined it and wont accept hes at fault.


Was he a young person or older ?

hollydays

Did you inflate it and test it fully before you sold it?

Shivydevon

Many thanks all for responses. I replied to this effect and he has accused me of ripping him off stating it was not in good condition (I totally refute this- we left it pumped up for 24 hours before listing it and it stayed inflated!). I have told him I will not be refunding the item and have blocked him on facebook.

I hate this kind of stuff as I totally sold it in good faith and it's an item I've really looked after over the years.

Thanks again all.

Shivydevon

He was older chap married with a kid. The ad had pics of it inflated. I actually said to him when he collected it if he inflated it when he got home and there was a problem he could bring it back. I heard nothing so assumed all was well. He was buying lots of camping things on facebook it seems and wanted something for nothing. I told him in the conversation we had that it would need topping up due to temperature fluctuations (this would have been particularly the case this weekend with the daytime heat) as would be the case with any air bed.

If he wanted me to inflate it before taking it away that would have been fine but he didn't ask. I showed him how the pump worked and the fabric of the bed before he took it away. He tried to tell me when he arrived he only had £5 less than we agreed on the ad which I declined so he was a chance then it seems.

I'm so cross - just hope he doesn't turn up at my house now I've blocked him.