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Dress returned without tags

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I allow returns so this return was automatically accepted. They waited ages to return this, sold may 15th and on arrival tags have been removed.
This will make it harder to re-sell.......is there any point in contacting Ebay about it, will they allow a partial refund.....or would I just be wasting my time!
Thanks
Never put off until tomorrow what you can avoid doing altogether.:D

Comments

  • pinkshoes
    pinkshoes Posts: 20,524 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I would contact the buyer stating that as the tags have been removed, then you can only offer a partial refund in line with consumer rights with a deduction to allow devaluation due the tags having been removed.

    EBay will then no doubt force a full refund, so your only option then would be court action.

    How much are we talking about?
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • luvvlyjubbly
    luvvlyjubbly Posts: 2,440 Forumite
    It's not possible to give a partial refund, was just wondering f anyone had experience of contacting Ebay about similar.....
    It's not about the price, it's not expensive, it's more the principle and the likelihood it has been worn and returned.
    Never put off until tomorrow what you can avoid doing altogether.:D
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Contact the buyer and ask why they removed the labels. Then see what the response is. Ebay will force a full refund regardless, BUT you should then appeal - or ring eBay before the date you need to refund by. In all likelihood, if you are persistent eBay will refund the buyer and grant you a refund and give neither of you the blame.

    Report the buyer - there is a specific report for this scenario.
  • luvvlyjubbly
    luvvlyjubbly Posts: 2,440 Forumite
    Thanks I'll give that a go x
    Never put off until tomorrow what you can avoid doing altogether.:D
  • forgotmyname
    forgotmyname Posts: 32,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Google them and see what the dress looked like on their night out.. Cynical me :)
    Censorship Reigns Supreme in Troll City...

  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    It's not possible to give a partial refund, was just wondering f anyone had experience of contacting Ebay about similar.....
    It's not about the price, it's not expensive, it's more the principle and the likelihood it has been worn and returned.

    What does your nose tell you? If it's been worn it will smell of BO, deodorant, perfume or laundry detergent.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    LilElvis wrote: »
    What does your nose tell you? If it's been worn it will smell of BO, deodorant, perfume or laundry detergent.

    It doesn't matter what the "nose" tells you....eBay will force a refund. The seller needs to either get in first and prove a case or appeal a loss. The latter is the usual scenario.
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