Dress returned without tags 29 June 2019 at 8:28AM edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales 7 replies 1.3K views

luvvlyjubbly

I allow returns so this return was automatically accepted. They waited ages to return this, sold may 15th and on arrival tags have been removed.
This will make it harder to re-sell.......is there any point in contacting Ebay about it, will they allow a partial refund.....or would I just be wasting my time!
Thanks

pinkshoes

I would contact the buyer stating that as the tags have been removed, then you can only offer a partial refund in line with consumer rights with a deduction to allow devaluation due the tags having been removed.

EBay will then no doubt force a full refund, so your only option then would be court action.

How much are we talking about?

luvvlyjubbly

It's not possible to give a partial refund, was just wondering f anyone had experience of contacting Ebay about similar.....
It's not about the price, it's not expensive, it's more the principle and the likelihood it has been worn and returned.

theonlywayisup

Contact the buyer and ask why they removed the labels. Then see what the response is. Ebay will force a full refund regardless, BUT you should then appeal - or ring eBay before the date you need to refund by. In all likelihood, if you are persistent eBay will refund the buyer and grant you a refund and give neither of you the blame.

Report the buyer - there is a specific report for this scenario.

luvvlyjubbly

Thanks I'll give that a go x

forgotmyname

Google them and see what the dress looked like on their night out.. Cynical me

LilElvis

luvvlyjubbly wrote: »

It's not possible to give a partial refund, was just wondering f anyone had experience of contacting Ebay about similar.....
It's not about the price, it's not expensive, it's more the principle and the likelihood it has been worn and returned.

What does your nose tell you? If it's been worn it will smell of BO, deodorant, perfume or laundry detergent.

theonlywayisup

LilElvis wrote: »

What does your nose tell you? If it's been worn it will smell of BO, deodorant, perfume or laundry detergent.

It doesn't matter what the "nose" tells you....eBay will force a refund. The seller needs to either get in first and prove a case or appeal a loss. The latter is the usual scenario.