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Referencing fee - Am I entitled to it back?
Comments
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HampshireH wrote: »As none of us know the terms and conditions of which you agreed when you handed £200 over so who knows.
How far are you prepared to go to get it back. Court?
If not request it, get your answer and if its the wrong one walk away. If not go to court
Their defence will be you haven't provided the relevant information for referencing.
The tenanacy is irrelevant to the referencing process. By paying the money you have suggested you were happy with the terms at the time. I imagine they would use this to Their advantage.
What have they actual said to you?
So they basically have said that it can’t start in September. Since then I told them this was not what was agreed and now it is impossible to get hold of them. I have phoned more than 100 phone calls. I have emailed numerous times ... the last option I have is to take a days holiday from work and go into them 😫😫0 -
Send them a letter or email terminating the contract and requesting a refund because they changed the start date, then make a formal complaint and then ask the Property Ombudsman to consider your complaint.
Is this still the process even though as yet we are yet to sign a tenancy agreement?0 -
Ryanliverpool wrote: »Is this still the process even though as yet we are yet to sign a tenancy agreement?
Yes - you can check on this tool on the Property Ombudsman website to see if they can consider your complaint:
https://www.tpos.co.uk/consumers/can-i-complain/wizards0
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