We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Unpaid parcel with Hermes?
moonpenny
Posts: 2,532 Forumite
Hi, I paid to send a parcel with myHermes on Sunday night, dropped it off at parcel shop on Monday and was delivered today Tuesday.
I always keep a check of the tracking and all was well until today when it states the item is unpaid.
I have looked all over website and there is no way to make contact about this. I even have the email that Hermes have taken the money out of my PayPal account which is what normally happens.
Where do I go from here?
I always keep a check of the tracking and all was well until today when it states the item is unpaid.
I have looked all over website and there is no way to make contact about this. I even have the email that Hermes have taken the money out of my PayPal account which is what normally happens.
Where do I go from here?
0
Comments
-
Do you have a payment receipt?0
-
Yes, I have email of order confirmation from Hermes and email from Paypal to say Hermes has taken payment.
I also checked my PayPal account and it has been taken by Hermes.
What is strange is that it only came up as unpaid today after it had been delivered.0 -
Have Hermes refunded you? When I have received a refund the parcel goes into unpaid.Thrifty Till 50 Then Spend Till the End
You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time0 -
No, I didn't expect a refund. It was a straight forward shipping order that has all gone as it should and has been delivered.
It was an ebay sale but I do my own shipping order on pc and print labels myself and drop off at local parcel shop.0 -
Exactly the same thing happens with me each time I use Hermes- once the parecel has been delivered have been deleting the unpaid message as I have evidence that the payment was taken from my Paypal account.
I think t must just be a glitch on their system.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards