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Surveyor website nightmare!

Treng63
Treng63 Posts: 9 Forumite
in House buying, renting & selling
I booked a homebuyers report online. I then cancelled it as found it cheaper elsewhere. Received an email from the company detailing refund. I received no refund, indeed they have charged me twice instead. Company now not answering phone or emails and website is down for maintenance. Have raised this as a visa dispute with my bank, anything else I can do?
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Comments

  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Treng63 wrote: »
    ...anything else I can do?
    learn caution when dealing cheaply online......
  • Davesnave
    Davesnave Posts: 34,741 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    G_M wrote: »
    learn caution when dealing cheaply online......
    But they found cheaper elsewhere.....;)


    Did you cancel within 7 days or within the time frame specified by the company?

    A surveyor ought to be someone you can speak to easily, as their written reports are often full of bottom-covering tosh. It's therefore vital that you can do this easily, which doesn't seem the case here.

    I guess the firm aren't local, or you'd go round.... It's another bad move, if they sub out the work from a central office.
  • daveyjp
    daveyjp Posts: 13,734 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If they are legitimate report to RICS.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Treng63 wrote: »
    Company now not answering phone or emails and website is down for maintenance.

    Try again. Not unknown for comms to go down due to technical issues. Everything is often interlinked these days.
  • Treng63
    Treng63 Posts: 9 Forumite
    G_M wrote: »
    learn caution when dealing cheaply online......

    It wasn’t cheap, I deliberately avoided the sites offering cheap deals. I checked every detail I could. The property I am buying is 200 miles from where I currently live, otherwise I would have used a local firm. The website had RICS plastered all over it, have reported it to them too.
  • Slithery
    Slithery Posts: 6,046 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper Photogenic
    It wasn't bookasurvey.co.uk by any chance...

    https://forums.moneysavingexpert.com/discussion/5937143/has-anyone-else-used-bookasurvey-co-uk-and-had-problems
  • Davesnave
    Davesnave Posts: 34,741 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Treng63 wrote: »
    It wasn’t cheap, I deliberately avoided the sites offering cheap deals.

    So what does.... "I then cancelled it as found it cheaper elsewhere." mean?
  • Treng63
    Treng63 Posts: 9 Forumite
    Slithery wrote: »
    It wasn't bookasurvey.co.uk by any chance...



    No, findsurveyors.co.uk 🙄
  • Treng63
    Treng63 Posts: 9 Forumite
    Davesnave wrote: »
    So what does.... "I then cancelled it as found it cheaper elsewhere." mean?

    I used the service offered through my mortgage company.
  • Davesnave
    Davesnave Posts: 34,741 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Treng63 wrote: »
    I used the service offered through my mortgage company.
    That was sensible, because it's often cheaper to upgrade the valuation to a Homebuyers, since the property is being visited anyway.


    It does look like a scam, as the site you mention is still down and others are complaining in the same way as you:


    https://uk.trustpilot.com/review/www.findsurveyors.co.uk


    Time to visit Action Fraud. You'll probably get your money back from the bank, but it may take some time.
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