BUPA Unfair Cancellation Charge

avijendr

So it's okay not to let the customer know how much it would cost, and then send an invoice? And so it's okay for me to pay £542.00 for something which I didn't attend?

Just FYI - This was just an assessment as part of the pvt health insurance, not a diagnosis.

Nearlyold

Your thread title suggests you cancelled the appointment however in one of your posts you state:-

I couldn't cancel ( though I tried to login) as they needed 7 days for cancellation.

Did you simply not turn up, or did you contact wherever it was you had to go for your assessment with profuse apologies - I assume you must have had at least some contact details.

I would suggest some caution when taking it up with your HR Dept. as they may not be over sympathetic, particularly if you were a no show with no contact.

avijendr

It was too late. I spoke to them the in the morning and told them, but again they said it was too late and will be charged full.

Nearlyold

The fact that you did at least contact them is a plus for you in terms of getting HR onside.

Manxman_in_exile

avijendr wrote: »

It was too late. I spoke to them the in the morning and told them, but again they said it was too late and will be charged full.

And at this second opportunity you still didn't ask them what amount "will be charged full"?


If you had, and they had said £500, what would you have done? Got a taxi?


I hope the first your employer heard of this was not when the invoice landed on someone's desk.


(What did your GP or A&E say about the arm injury if it was so serious as to cause you to miss the assessment?)

Quentin

BoGoF wrote: »

Instead of your standard copy and paste job it would help if you occasionally read the post.

How can OP complain if it's not his policy. It's the employer that has been billed and are seeking money from OP.

Whilst ignoring the unnecessary sarcasm, the OP doesn't need to be the policy holder in this scenario!

OP, that advice to send a formal complaint is sound.

And the correct and cheapest way forward for you to find out if you are liable or not