Rejected Lloyds PPI Claim

Steph90x

I made a claim for mis sold ppi on a loan I had when I was younger. I spoke to Lloyd’s once I had completed paperwork etc and they have come back with their decision.

They have defended (rejected) my PPI claim but said there was unfair relationship so made me a small offer.

Reading through the details on their decision on the PPI they have argued it wasn’t mis sold as I would have been eligible and that I had a need for it but my complaint is that I didn’t consent to purchase the PPI policy. They later go on to say that it’s more than likely they obtained explicit consent to purchase.

This is the only claim I’ve made but i think that reply is a little bit of a cop out. My reading of that reply is that I still never gave consent but because at the time I would have benefited from it then it wasn’t mis sold. My partner wants me to appeal it or take it to the FOS but I’m not sure

Any advice or experience with something similar would be ideal

societys_child

when I was younger

How much younger, or to put it another way, how long ago?

[Deleted User]

Steph90x wrote: »

They have defended (rejected) my PPI claim but said there was unfair relationship so made me a small offer.

That's a refund (not offer) of undisclosed commission due to the Plevin ruling. It means your PPI complaint was not successful.

Steph90x wrote: »

i think that reply is a little bit of a cop out. My reading of that reply is that I still never gave consent but because at the time I would have benefited from it then it wasn’t mis sold. My partner wants me to appeal it or take it to the FOS but I’m not sure

It's not a "cop out". Your complaint was an allegation that the PPI was added without your permission (or knowledge?), but this is a "hearsay" type complaint for which you can provide no evidence. It's a myth sponsored by claim companies that PPI was routinely added without the knowledge and permission of the customer I'm afraid.
So the Bank has obviously been unable to find any evidence to support your complaint but have instead looked to see if you were eligible for the insurance and that it was suitable for your circumstance.

You do indeed have the right to refer your complaint to the Ombudsman, but the FOS will be looking at the exact same lack of evidence as the Bank when they consider your complaint.

So it's really up to you.