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booking.com hotel where do we stand?

Six months ago we booked a hotel in London for this weekend, through booking.com fairly cheap as paid in advance.
Today, 2 days before we travel, we got a message saying the booking had been cancelled.
We have planned the weekend meticulously, planning in advance to see Billy Joel and couldn't afford to do it any other way. With a small child too, a lot of work went in to this.

Can they just do this?
This is the second time this has happened (last time was one day notice) and both times they have used the same excuse, that it is hotel renovation, with a different hotel.

A LOT of upset has been caused and now we are struggling to find somewhere and nowhere near the price. We will spend the night phoning round but not even sure we will find anything.

Thanks in advance for your help


  • D_M_E
    D_M_E Posts: 3,008 Forumite
    Name Dropper First Anniversary First Post
    Have you done a search for the hotel to check their story?

    Have you tried booking it again using an alias to see if they are still offering it?

    Have you tried other sites, such as https://www.trivago.co.uk or https://www.lastminute.co.uk or other similar - you might get lucky, may neven get a cancellation.
  • lisyloo
    lisyloo Posts: 29,708 Forumite
    Name Dropper First Anniversary First Post
    The ibis at Wembley is £79 per night for a family room.
  • lika_86
    lika_86 Posts: 1,779 Forumite
    Name Dropper First Anniversary Combo Breaker First Post
    This happened to us with an apartment via booking.com and they approved an alternative for us and paid the difference. Get onto their complaints team.
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