£55 debt resolution visit fee on current bill

Dragonwillow

I have received a bill with an item as follows:
"£55.00 Debt Resolution Visit Fee on 05 Jun 19"
I have had no visit nor is there any indication that a visit has been made, e.g. card or notification left.
Should I query this?

Robin9

.................... you need to ask? Ring whoever sent you the invoice - NOW

brewerdave

Are you in debt to your utility provider ???

Dragonwillow

brewerdave wrote: »

Are you in debt to your utility provider ???

Temporarily yes.

SnowTiger

E.on?

The fee is in their tariff. It sounds pretty serious: 'Debt resolution visit fee (formerly pre-disconnection fee'.

I guess they want to talk to you about installing a pre-pay meter, allowing them to collect the debt over a period of time.

I'm surprised they didn't leave documentation.

I guess you could query it with them. They'll probably be more interesting in discussing the debt though.

Robin9

Dragonwillow wrote: »

Temporarily yes.

How much and for how long ? Have they been in correspondence with you over this ?

[Deleted User]

Dragonwillow wrote: »

Temporarily yes.

best way forward is just to accept a prepayment meter. The weekly debt repayment will be much less than via a voluntary amount per week on the bill. Debt repay on prepays is fixed at from £.3.50 to a max at, well it used to be £16 a week, but i think its been lowered to a max of £12 per week and that max amount would only be for serious amounts of well over 2k.
A debt of say, around £500 would be no more than £8 a week on the meter.
Prepayment meter tariffs have now dropped to be not much more than the best fixed rate deals and are not to be feared due to subsidies and caps..
Bulb for instance, one of the UK s cheapest , charge the same low tariff for prepays as their standard/variable credit meters.. They do not do fixed deals.