I dread getting a delivery from Hermes

grunnie

I stay in the north of Scotland and as i have few shops near me I shop at Amazon. Now most of their deliveries get to me safe and sound but not the ones that are delivered by Hermes.I got the email saying my book was delivered and 10 minutes later my neighbour comes round with it.the delivery person threw it with such force threw his letterbox it made such a thump. They managed to loose 2 deliveries for me before christmas as well.This company makes it just about impossible to contact them and just don't care.

Omywordno1

It depend who delivers your parcel . My Hermes is very good. As they use own car and some don't take pride in what they do . But Hermes should improve training and customer skills for some.

snilloct1957

Hermes couriers are self-employed agents and are allocated a certain number of deliveries each day. You are unlucky that the one covering your area is a grumpy so-and-so who would rather be at home playing video games. I had a delivery from Hermes recently, and the item was damaged. Then I got an email from Hermes asking me to rate the service (as the end-user). Well, I didn't hold back and made my point about the delivery. Neither should you. Hermes rely on good customer relations to sell their business and if your local agent is pulling down their name, tell them about it.

PS I got an undamaged item from the seller and all is well.

societys_child

As already mentioned, it's all down to your local agent, my Hermes deliveries are always on time, delivered to the door, you can set your clock by him.
Don't get me started about Yodel . . :eek:

London50

Our Hermes guy has been delivering to us for 4/5 years and is always polite and works well past normal set hours {we have had deliveries from him at 10.15 PM.
I think {and I have said it many times on this forum} we are lucky and it is down to the one you get. Personally I would not change our one and look at him more as a friend than just a delivery person.

JJ_Egan

As above .
Amazon bought Saturday delivered Sunday by Hermes .
Returned Tuesday via Hermes drop off . Refunded Wednesday .
Not all delivery firms will have negative user comments the bigger they are the more they get.

sheramber

We are also in north Scotland and our Hermes delivery is very random.

It can take 12 days for a delivery. Tracking will show it out for delivery then later it is back in the local depot.

Because deliveries are to a scattered area the diver tends to hang on to parcels until he has a few to deliver in the area.

I recently ordered plants which never came. Seller reported lost by Hermes ( which happens they said) so sent out another lot.

Two days later the first lot arrived very dried out.

A week later the second delivery arrived in a similar state.

Despite me not signing for deliveries tracking shoes signed for with my a scrawled signature of my surname.

I have told one firm I will not buy from them again as I am not prepared to wait 12 days for a delivery.
They replied that if I phoned in my order rather than buy online, they would send it out by Yodel on request.

Yodel are better for us .

mac.d

Just ordered some crockery via third party seller on Amazon. It came in two separate deliveries. One delivered by DPD, absolutely no problem, the other delivered by Hermes. I refused the delivery as the box was so bashed it looked as if it'd been used as a football (and you could hear the broken bits rattling when the box was moved).

Hopefully will get sorted ok with the refused delivery being redone this time by DPD instead, the seller seems pretty good so far, but Hermes, what a joke.

mattyprice4004

As a seller I used Hermes for many years and they did a pretty good job for the price - many of the other more expensive couriers weren’t much better.

K80_Black

I had a Hermes driver text me some very strange things from his personal phone. I tried to contact Hermes to make them aware through their contact form 'As your parcel was bought through Amazon, contact them and not us' - wouldn't even let me send a message. Tried to raise it on social media and was totally ignored by them. He has my name and address stored on his personal phone - it was included in one of the messages he sent to me. To my understanding, that breaks GDPR stuff. It's really, really not on, and they don't care.

snilloct1957

Creepy, creepy, creepy. Block the number then have a friend/OH/partner send him a message from a different mobile saying you have reported him to Hermes and if he sends another message you will be talking to the police about getting him charged with an offence under the Malicious Communications Act. You didn't ask for this crap and there's no need to put up with it. :mad: