LOC - KBT/Armtrac / BWL - Sennen Beach car park

Umkomaas

Could someone please advise what is the best course of action when BWL refuse to put a case on hold despite being told I am "seeking debt advice"?

Complain to the Solicitors Regulation Authority (SRA).

Is this now law? It does say it received Royal Assent in March. If so, does it change anything dramatically with the Newbies thread and how we deal with these PPNs?

Insofar as the Code of Practice needs to be drafted. Read post # 51 of this linked thread.

https://forums.moneysavingexpert.com/discussion/comment/75995590#Comment_75995590

In other words, we're a long way off.

P.S. Could someone please advise how to add 'multiquotes', I click on the add to multi quote link under people's posts, but can't see a button to paste them into the reply field.

You can copy and paste selected parts of posts, then click the 'speech bubble' icon in the bar above the 'Reply' box and paste the quote between the parentheses. Just as I have done here.

However, if you want to quote various (whole*) posts within the thread, simply click the double speech bubbles shown at the foot of each post you want quote, finally pressing the 'Quote' button on the last quote you want to use.

* You can edit out those parts of the posts not especially relevant to your response by highlighting and deleting in your Reply box, this still leaves the usernames of the posters you are quoting. Particularly useful if it's just a tiny part of a long post - gets rid of non-essential verbiage avoiding the clogging up of the thread.

Hope that all makes sense - play around with it without actually posting to the thread to see how it is laid out in your Reply box.

SillyBuster

Excellent, I will report them and tell them I am doing so. thanks very much for the help

SillyBuster

I haven't heard anything except for a very odd letter, or a clerical error which seems more likely for this shower of half wits.

Just to get the details on this thread ready for future defence considerations:

My letter in reply to their LOC:

"Dear Sir/Madam,

I have received a letter from you which is entitled “Letter Of Claim” but it is not a valid or compliant Letter Of Claim under Pre-Action Protocols. It does not give have a date entry for “Date of Contravention”. I have no idea what this is regarding and no doubt it’s extremely old, perhaps that’s why you couldn’t remember the date yourselves.

Despite your failure to produce a proper Letter Of Claim, I am sending a Subject Access Request to your client, and I am seeking debt advice. Under PAP you should know that this means you must put the case on hold for 30 days and I expect you to do so. After that period, kindly provide a valid Letter Of Claim so that I can respond accordingly.

I might add that the SAR process may be troublesome due to your omission of any idea of dates, let alone times, so it will not be easy to obtain the PDT machine records around the time the contravention you allege took place. I am not sure if this is deliberately obstructive of you or just an unprofessional oversight as your company is famed for doing. Either way, it serves the same purpose to frustrate my attempt to obtain the data I am entitled to under GDPR.

Yours faithfully,"

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They replied a week later with this:

hxxps://snag.gy/VUamI3.jpg

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I replied:

"Dear Sir/Madam,

I am in receipt of your letter dated xx June 2019.
I am shocked that you have not adhered to Pre Action Protocol for Debt claims, specifically paragraph 4(2), where it states clearly that you should put the case on hold for a minimum of 30 days if you are advised that the alleged debtor is “seeking debt advice”.

In my letter of xx June, I stated that “I am seeking debt advice”.

Your refusal to suspend “further collections activity” is wholly inappropriate, not to mention unlawful. This is noted and will be brought to the attention of a court at the earliest opportunity.

I was even more disappointed by your omission of any information about this claim, even the date of the alleged contravention which was mysteriously missing from your dreadfully non-compliant attempt at a Letter Of Claim, was yet again not provided, despite my drawing your attention to that specifically in my last letter. It seems you are doing everything in your power to live up to your notoriety for unprofessionalism, total disregard for proper procedure (CPR and PAP), and generally underhand tactics in your ongoing serial litigation enterprise.

You have been notified, in line with PAP for Debt Claims, that I am seeking debt advice. Therefore any further activity, including your last letter being sent to me, constitutes an abuse of process and I therefore deem it utterly vexatious.

Do not contact me again until the 30 days (minimum) has passed, at which point do not contact me again unless you are able to formulate a compliant Letter Of Claim with all the relevant information I am legally entitled to. A good start might be a date when some ‘contravention’ is alleged to have taken place. Any other communication will be deemed deliberate harassment and handled accordingly.

Yours faithfully,"

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Latest letter from them has me completely baffled:

hxxps://snag.gy/Y7OHU4.jpg


Tel con? I have never, and would never, call these oxygen thieves.

Put account on hold for 30 days too allow me to provide the information?!

Imperative that I provide information.... Totally confused. I know it's probably not the done thing, but (I never was one for convention!) but I am seriously tempted to swear like a trooper in my reply, if I bother sending one, which perhaps I shouldn't?

Nothing received since, but I kinda hope to now, is it at all possible that they simply don't have a file or the dates/specifics and just chancing their floor-draggingly long arms?

P.S. Sorry for mistake post. One per case.

Coupon-mad

They replied a week later with this:

https://snag.gy/VUamI3.jpg

That was their standard 'we will not stop the steamroller due to a SAR' response.

Latest letter from them has me completely baffled:

Tel con? I have never, and would never, call these oxygen thieves.

https://snag.gy/Y7OHU4.jpg

Weird!

I am seriously tempted to swear like a trooper in my reply, if I bother sending one, which perhaps I shouldn't?

Resist the urge to swear.

How about this, by email of course:

Dear BW Legal,

I am dumbfounded by the ineptitude of your template responses but the latest one takes the biscuit. I have no idea what further information you think you are waiting for.

You refer to a telephone conversation. I have never, and would never, call or speak to oxygen thieves like you and your lowlife clients.

So, it begs the question, who have you had a telephone conversation with about my case, and who have you shared my private data with now?

You will note I am not posting letters to you because you and your ilk are not worthy of a stamp and the shoe leather. You may email a reply but you must not try any kind of data search about me and are forbidden to use any telephone number you think you may have found, for me.

Do your paralegal staff actually believe they are working in the law profession? I beg to differ and am astonished that you describe yourselves as a law firm.

yours faithfully,

SillyBuster

Wetting myself here! That's a forked tongue you have there, kinda nice in a naughty way!!


Their LoC was dated 16 February 2019. I didn't respond until mid June! I wonder whether that's a sign of something such as if they were going to issue court claim they surely would have done in that time without a reply from me? Of course nobody can know but its odd that they waited and waited like that, going by other threads anyway

SillyBuster

Oh Coupon-Sane - you really inspired me.... and i prefer writing than giving BW my email address, so posting this tomorrow......


"Dear Sir/Madam,

I am in receipt of your letter dated xx July 2019.

I am dumbfounded by the ineptitude of your template responses but the latest one takes the biscuit. I have no idea what further information you think you are waiting for. It is I who is owed information, which you continue to ignore requests for.


You refer to a telephone conversation. I have never, and would never, call to speak to the likes of you or your client. So, it begs the question, who have you had a telephone conversation with about my case, and who have you shared my private data with?

You have written to me three times now, which has caused significant stress all three times. I have repeatedly asked you for the mysteriously omitted information about whatever trumped up “contravention” you have fabricated in my name. You repeatedly fail to provide said information. Your letters mention no dates, and thus no identifiable incidents that anyone could possibly apply any thought to, let alone defend against. Cease and desist in your continual harassment of me with these vexatious letters.


Put up or shut up. If you think you have valid grounds to issue a claim, run along to the court and put your papers in. I will then look forward to an all expenses paid trip to court so I can be the next in a long line of people to embarrass you in front of a Judge over your own failures to act properly and lawfully. You should however note that the court will insist on a date so you need to either find one, or pluck one from thin air. Given your reputation, I would assume the latter is more likely.


If you don’t intend to issue a court claim, leave me alone to live my life free from the undue stress caused by the parasites that are BW "Legal”.

Yours faithfully,"

Le_Kirk

Oh Coupon-Sane

I love it!

Umkomaas

Oh Coupon-Sane - you really inspired me.... and i prefer writing than giving BW my email address, so posting this tomorrow......

Create a throwaway Gmail address for use only in dealing with this case, then you have any correspondence neatly contained in one space. We rarely ever recommend using snail mail to correspond with PPC world.

SillyBuster

I tend to prefer letters for stuff like this. I have several hundred email addresses already and it's a messy business, plus I like privacy and I doubt BWL will understand how to open a PGP encrypted email so I will just do it by post, but I can see why the normal advice would be otherwise.

As for Gmail - my advice to anyone reading would be never touch another Google 'service' as long as you live, if you have any belief in privacy. The number of trackers on this very page and every page of this site is scary in itself, hence why I often have trouble accessing as I block these trackers, but that often breaks the webpage (by design, Google ain't stupid!).



Besides, I kinda the like the idea of them having to carry the post bag in, open them all up, wander to the right desk with it etc. I am sure they would prefer email, and that's reason enough not to do it. A stamp is well worth the investment for me


Not that they will probably read it whatever I send and however I send it! But coupon's inspiration couldn't be ignored so just in case there's a slim hope of insulting someone at BWL, it's going today!!
Thanks

Umkomaas

A stamp is well worth the investment for me

Make sure you get a free Certificate of Posting from your PO counter.