Online Retailer Took Money But denies Having It.

Atnas

DoaM wrote: »

Can your daughter prove that the laughing was at her calling? Or is she perhaps hearing laughter in the background when she calls and conflating the two events (due to the stress she's no doubt feeling)?

The second time he put the phone down on her she heard laughing, when she rang a third time and asked why they are putting the phone down ( he blamed her phone ) and not to be put on loudspeaker as she doesn't like to be laughed at, they laughed again and put the phone down, all calls after that were ignored.


As for proving it, no, there is no proof.

HopeAndDriftWood

If she purchased it on Thursday, and the money showed as being gone on Friday, you're still within the period where the money could be in the "ether" between the bank and the company. They may not be wrong that the money didn't make it to them.

It does sound like their customer service leaves a lot to be desired... with a name like that, do they serve the public or this a B2B transaction? They have different regulations.

CorrineCoo

Just keep all your proof you will be reimbursed by your card company. The fault is not with you. De-stress.

hollydays

Atnas wrote: »

The site is Tools4trade and the man she spoke to was called Peter, there was a lady in the background laughing at the phone call while my Daughter was trying to get to the bottom of it. Atrocious customer service.

How many times have you rung them?