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My item damaged in transit.

eugene2878
eugene2878 Posts: 17 Forumite
in Ebay, auctions, car boot sales, post & parcels
Hi.

Just over a month ago I used Shutl delivery on Ebay to send parcel. I went for MyHermes delivery with Shutl. Printed label in store send and forgot about it. Just yesterday buyer contacted me stating he never received parcel. I checked tracking and found it was never delivered cause it was destroyed by Myhermes beyond repair.
Contacted Shut's customer service and they said I missed timeframe for claims. I am over 30 days and can not claim my money. Any ideas what I can do?

Comments

  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Did the buyer open a case? If they did you need to refund them.
  • eugene2878
    eugene2878 Posts: 17 Forumite
    Well. Thanks. It is obvious buyer needs to be refunded. What can I do to Shutl company? I need compensation.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    eugene2878 wrote: »
    Well. Thanks. It is obvious buyer needs to be refunded. What can I do to Shutl company? I need compensation.

    It may be obvious the buyer needs to be refunded, but you hadn't mentioned it and you didn't mention you were going to refund.

    Perhaps you don't need the help if you already have the answers...
  • eugene2878
    eugene2878 Posts: 17 Forumite
    theonlywayisup wrote: »
    It may be obvious the buyer needs to be refunded, but you hadn't mentioned it and you didn't mention you were going to refund.

    Perhaps you don't need the help if you already have the answers...
    Because I never asked whats shoud I do with buyer. I have the answers for the questions I never asked...
  • elsien
    elsien Posts: 37,474 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Those were the terms and conditions you agreed to, so I'm not sure there is anything else you can do.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Mickey_seabright
    Mickey_seabright Posts: 8 Forumite
    Sixth Anniversary
    It does seem rather unfair that you lose out because the buyer took so long to inform you of non-delivery, and also that MyHermes failed to contact you about the parcel that they managed to destroy.
    I realise that I have not given any suggestions on what you can do, unless there is something in MyHermes T&Cs that requires them to compensate in these circumstances .
  • sophiaw32
    sophiaw32 Posts: 2 Newbie
    I had the same problem with myHermes a long time ago and I stoped using it !
This discussion has been closed.
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