How do I get out of Phoenix?

xylophone

in specie' transfer to make it simple,

Believe me, an "in specie" transfer can be far from simple.

Myself, if ever I had to transfer a SIPP/ISA/Share account again, I'd sell to cash before transfer and choose the new investments afterwards.

MallyGirl

Me too. Cash transfers were all a matter of days, the only time I did in specie it took 4 months and a lot of chasing

AnotherJoe

Another vote for a cash transfer if you plan to sell the fund anyway. Will be much quicker and simpler.

shinytop

archer123 wrote: »

Hi Harry. Thanks for your input.

Phoenix don't respond to any emails... and didn't send the retirement pack that I requested. But.... now been told it was actually despatched last Tuesday via snail mail.

Maybe I'm just toooo impatient.:D

My work pension administrator is very slow (1 or 2 weeks) to reply to emails. But they always answer the phone and are very helpful. Maybe try that?

Linton

archer123 wrote: »

Hi Harry. Thanks for your input.

Phoenix don't respond to any emails... and didn't send the retirement pack that I requested. But.... now been told it was actually despatched last Tuesday via snail mail.

Maybe I'm just toooo impatient.:D

Emails are not a suitable way of sorting out your pension, consider the confidentiality issues. All formal documentation is in paper form. One of my pensions is with Phoenix. I have always found them efficient and competent with a very good telephone help desk.

Another factor you need to understand is that when a pension scheme is taken over by companies like Phoenix it may include historic computer software and hardware, standard procedures and trained staff. It is not economically worthwhile re-engineering the systems to cope with new facilities. That is why old closed pensions are sold on by the original provider.

archer123

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