First Direct new web site is terrible

Fingerbobs

I often wonder how those surveys about banks can give useful results, as the majority of the population only have one bank account with one bank. I don't see how they would know if their own bank is good or not if they have nothing to compare it to.

I have to admit, I just logged into FD to have a look at the new web site, and it looks fine to me. My only complaint would be that the account balances are mixed up in the same column with deposits into the account, and it's not clear which is a deposit and which is a balance. OK, deposits have a little + next to them, but it would still be clearer to have the running balance in a separate column. Apart from that I can't see anything wrong with it.

skid112

Personally, i don't see anything wrong with it. I have far too many accounts and as long as I can see what the balance is, what went in and went out I am happy.

20SmthngSver

I much prefer the new online look. Doesn't look so 90s.

quirkydeptless

My concern with the new site is that they've added a third colour.


Slippery slope, soon it will be all

meer53

quirkydeptless wrote: »

My concern with the new site is that they've added a third colour.


Slippery slope, soon it will be all

This is hypnotic, i quite like it

hoc

It has gone from one extreme to another. Before the change I felt like I was back in 1996 using Netscape or Internet Explorer, now it's an overly tablet/phone aimed look intended for touch which looks childish on the computer and is an unoptimised design wave which has largely been undone in recent years. They probably paid a fortune as well. I can't wait for them to kill their 5% regular saver so I have no excuse to keep banking with them. They and Martin can keep their "award winning customer service".

ccdorset

I switched my main current account back to first direct a few months ago, but am now looking at switching away again. I wasn't a fan of their old Online Banking as in my opinion it looked so out of date.

However, I find the new version absolutely horrendous and almost amateurish. How it has passed acceptance testing and been released like this I don't know. Their telephone hold times seem to have increased dramatically, so there doesn't seem to be much benefit in staying with them apart from the 5% regular saver.

I'm now looking at switching to either Club Lloyds or HSBC Advance.

[Deleted User]

quirkydeptless wrote: »

My concern with the new site is that they've added a third colour.


Slippery slope, soon it will be all

Soon it will be all --- gay?